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  • #235449

    Hi guys.

    Firstly this is a great theme and it’s been really easy to get to grips with it so well done!

    The problem I seem to be having is that when trying to save any of my slides in layer slider it starts to save but times out and now I seem to have lost a good few hours worth of my slides as they are simply not there at all.

    I would get in touch with the plugin author directly but i’m sure he would have me talk to you guys first, especially as I haven’t purchased the plugin myself.

    I was just wondering if anybody else has had this issue as I don’t want to create the slides again only for it to happen again.

    I have also restored the website with all the files and database before the error occurred and even that hasn’t rectified the problem, they seem to have simple vanished.

    Any help would be greatly appreciated.

    Kind regards,

    Martin

    #235755

    Hi Martin!

    Which version of the theme are you using? Please try deactivating all active plugins and check if that helps. Please try to increase the allocated memory to 128M http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Best regards,
    Yigit

    #271576

    Hi Yigit,

    We had this same thing happen on our site at smartwarehousing.com. The site is also having issues with how the layer slider appears/transitions, and we had a proxy error on one of the saves a few days ago.

    We’re looking into the memory limit, but is there anything else beyond that to try? I have limited time with my server guy, so would like to have all of my options with me when I talk to him again. Thanks for any help.

    Angie

    #271790

    Hi Angie!

    Before contacting your service provider, please make sure that you are using the latest version of the theme (2.8.1) and also deactivate all active plugins and check if that helps.

    Cheers!
    Yigit

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