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Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 23, 2015 at 3:57 pm #507928
    EisaSawyer

    Hello,
    The LayerSlider on my home page is not showing. The preview within LayerSlider is not working either. I’m trying to stay away from recreating the slider itself, but I’ve deactivated and activated plugins and recreated the home page. Is there an update needed? Or am I going to have to recreate the slider? I’m running WP 4.3.1 and Enfold 3.3.2 (child theme)
    I can send you login creds if you need them.
    Thank you,
    Eisa

    September 23, 2015 at 4:10 pm #507946
    Elliott

    Hey EisaSawyer!

    Try creating a new slider and then build it up slide by slide / layer by layer and keep checking on the frontend to see where it is breaking at. It’s most likely a bad value your using in one of the settings.

    Best regards,
    Elliott

    • This reply was modified 8 years, 7 months ago by Elliott.
    September 23, 2015 at 4:25 pm #507968
    EisaSawyer

    Nope. New slider doesn’t show either, starting with just one image, no layers, or anything. It’s not showing up in preview or front end. The original slider has been working for over a year with no issue. maybe an update conflict?

    • This reply was modified 8 years, 7 months ago by EisaSawyer.
    September 24, 2015 at 7:50 am #508191
    Ismael

    Hey!

    Do you remember doing anything prior to the issue? Please post the login details here, we would like to take a look.

    Cheers!
    Ismael

    September 24, 2015 at 2:52 pm #508482
    EisaSawyer

    I don’t remember an exact action but I’m sure I’ve done updates on both plugins, theme and wp recently. The login info is below.
    Thanks for your help Ismael!
    Eisa

    September 25, 2015 at 5:44 pm #509207
    Elliott

    Hey!

    It’s displaying fine on my end. The preview is also working. Did you get it sorted?

    Best regards,
    Elliott

    September 25, 2015 at 6:03 pm #509221
    EisaSawyer

    I’m glad to hear that it’s working out there! The computers we’ve tested here in the office are not showing the slideshow. Weird. I’ll check with IT and our host. Thank you for looking into it!
    Eisa

    September 26, 2015 at 8:41 am #509410
    Ismael

    Hey!

    I can’t seem to access the page, not sure if the site is down or my connection is currently grumpy. Please try to check it on the latest versions of Chrome or Firefox.

    Regards,
    Ismael

    September 28, 2015 at 5:24 pm #510310
    EisaSawyer

    Hi Ismael,
    We were able to figure out that it was an internal thing. The site was working correctly externally, but the computers in the office were unable to load the slider because of a new firewall setting. IT was able to make the change and I’m able to see what I’m doing now. :-) Thanks for your help!
    Eisa

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