Viewing 30 posts - 1 through 30 (of 34 total)
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  • #600493

    Hi, I’m experiencing the following issue: I have set up the main menu so that it only contains three buttons (home, blog, contact). Now, the thing is that when you first hit the blog/contact buttons everything works fine. But as soon as you return to the landing page (home), those two buttons no longer work. No matter what, the home page is reloaded, instead. As if it were a kind of fallback page in case of an error.

    Any help here would be much appreciated.

    EDIT: running the theme on WordPress 4.4.2

    • This topic was modified 8 years ago by Ultrahead.
    #600803

    Hi Ultrahead!

    Thanks for reaching out to us!

    Are you experiencing this on a particular browser? I visited your site using Google Chrome and was unable to see the issue. I visited the pages over and over again after being on the homepage. Please see the video I have attached.

    Let me know if you are still experiencing the issue.

    Best regards,
    Jordan

    #600866

    Hi Jordan, thanks for replying with video included. Interesting that it works ok for you. On my desktop (Win10) I have tested with Chrome and Edge with no success. On iOS with Safari and Chrome with same result. On Android ditto with Chrome. I will also record a video and attach it asap.

    In the meantime, thinking out loud, is there any code in the functions that load the requested web pages that controls timeouts? And then fall back to the front page if reached?

    #601449

    Hey!

    Thanks for getting back to us!

    That’s strange. Could you please also provide login details to the site, so that I can have a closer look. You can place the details in the Private Content section.

    Best regards,
    Jordan

    #601591

    Hi Jordan, this is indeed strange. I have experienced zero problems with the site today. Everything works as expected in all same browsers and devices. The funny thing is that I did nothing to the site nor browsers’ caches.

    Yet, I have added a new use so, in case you still want (please let me know whether you want), have a look at the site.

    • This reply was modified 8 years ago by Ultrahead.
    #603639

    Hey!

    Can you still reproduce the issue? We checked the site again on Chrome but we are not able to reproduce the issue. I hope that it’s just a small glitch in the browser.

    Regards,
    Ismael

    #607263

    Yes, unfortunately it still does happen (video attached).

    #607649

    Hi!

    it does not happen for me using Chrome on Mac. Which OS are you using? please check on another computer as well. Clear browser cache and make sure to use newest browser version.

    Cheers!
    Andy

    #610055

    Sorry for the late response. It does not happen on a regular basis, but when it happens it feels like a server glitch that triggers a time-out/latency condition that kicks in, and returns a default page.

    I have tested in 4 machines: two desktops and two phones. Please read here: https://kriesi.at/support/topic/links-on-main-menu-not-working/#post-600866 (the one not mention there is my MacBook with El Capitan and Safari).

    But in all cases, I tested at home. I will move to another site, to test with my two devices.

    #610485

    Hi,

    Ok, let us know what the results of your tests are. It’s difficult for us to help you out if we can’t reproduce the error unfortunately.

    Thanks,
    Rikard

    #612325

    Hi, I have update my WP to v4.5 and now the FrontPage and Blog pages do not show content. Have checked the site and everything is correctly set.

    EDIT: this happens in Chrome/Edge on Windows 10. I can see it perfectly on mobile.

    • This reply was modified 7 years, 11 months ago by Ultrahead.
    #612365

    Hey!

    We are able to view the homepage and the blog content on the chrome and FF in windows desktop. Could you please refresh the cache and check again.

    Cheers!
    Vinay

    #615561

    Hi, done. It works fine now. Thanks!

    #616090

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

    #616675

    Yes, but I now I face another problem. Blogposts with videos are not shown anylonger with latest version of Enfold (I have cleared chaché in all browsers in desktops + mobile devices).

    #618050

    Hi,

    Could you try adding the following to the bottom of your functions.php file to see if that helps?

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    Regards,
    Rikard

    #618505

    Done. Unfortunately, it does not. Videos are not shown.

    #620556

    Hey!

    Did you remove the login details above? https://kriesi.at/support/topic/links-on-main-menu-not-working/#post-607263

    Best regards,
    Ismael

    #620580

    Hi, please try again with the same credentials.

    #620583

    Hey!

    I have wiped your web site cache, can u please try check it now?

    Cheers!
    Basilis

    #620586

    Hi, unfortunately I cannot see the videos. And there is no trace of it in the corresponding post when using the inspector (and yes, I have wiped cache).

    Are the videos correctly displayed for you guys?

    #620651

    Hi!

    It is strange the video element is not working only if you use it in columns but works fine when you add it in color section.

    There might be a possibility of a plugin conflict. To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

    #620883

    I have deactivated all plugins, did a hard reset on the browser, and still videos do not appear in columns.

    #622183

    Can you replicate this weird behaviour in other sites? I don’t know what else to try.

    #623743

    Hi!

    you are using a caching Plugin, so go into plugin’s settings and choose to switch off caching. Then deactivate this and all other plugins. Afterwards clear browser cache and hard refresh a few times.

    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Andy

    #623793

    Hi, the only plugin with caching options is LayerSlider WP. I have deactivated its cache with no luck.

    So I will follow the clean reinstallation route through FTP to see if it works.

    I’ll let you know the results soon.

    Thanks.

    #623809

    Still no luck.

    I have wiped out all plugins plus the contents of all the folder in the wp-content folder before uploading the latest version of the theme through ftp, did then a hard reset with different machines/devices, and videos are still not shown in columns.

    EDIT 1: I have also included the code snippet provided here: https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/

    EDIT 2: I have installes WP Fatest Cache plugin to see if it helps, but no, it does not.

    • This reply was modified 7 years, 11 months ago by Ultrahead.
    #625716

    Hi!

    You have updated the theme so you do not need the code in functions.php we have removed it as the jQuery issues is addressed in the theme updates.

    We noticed that the image links are broken in media library please re-upload the images and add them in the pages it should fix the issue for you.

    Regards,
    Vinay

    #625819

    Hi, thanks for noticing it. I will reupload all images asap.

    Having said that, unfortunately, it will not fix the issue with the video since it points to an external video published on YouTube.

    • This reply was modified 7 years, 11 months ago by Ultrahead.
    #627043

    Hi,

    I tried to reproduce the issue with your video, but can’t, it’s working fine on my own installation. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

Viewing 30 posts - 1 through 30 (of 34 total)
  • The topic ‘Links on Main Menu Not Working’ is closed to new replies.