Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 28, 2016 at 5:17 pm #603929
    boothography

    Hello,

    I can not log in to my website. When I try i get this message.

    ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.

    Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/boothography/public_html/wp-includes/nav-menu.php:2) in /home/boothography/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/boothography/public_html/wp-includes/nav-menu.php:2) in /home/boothography/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Warning: Cannot modify header information – headers already sent by (output started at /home/boothography/public_html/wp-includes/nav-menu.php:2) in /home/boothography/public_html/wp-includes/pluggable.php on line 1228

    Thank you.

    -Aldrine

    March 28, 2016 at 5:40 pm #603941
    Jordan

    Hey Aldrine!

    Thanks for getting in touch with us!

    Also thanks for providing the username and password to the site but what is the site’s URL, so that we can try to login.

    You can also ensure that you are using the latest version of WordPress and Enfold. You have the correct permissions for all files https://codex.wordpress.org/Changing_File_Permissions

    Regards,
    Jordan

    March 28, 2016 at 6:12 pm #603969
    boothography

    The Site Url: http://www.boothography.ca

    March 28, 2016 at 10:35 pm #604132
    Jordan

    Hey!

    Thanks for the login information.

    Please update to the latest version of the Enfold theme. You can follow the instructions found here: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Also back up your site before proceeding with the update.

    Cheers!
    Jordan

    March 29, 2016 at 12:38 am #604184
    boothography

    Hey Jordan,

    I tried following the instruction and it gave me this from the FTP FileZilla Platform.

    Status: TLS connection established.
    Command: USER Boothography
    Response: 331 User Boothography OK. Password required
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    March 29, 2016 at 12:42 am #604185
    boothography

    I cannot log in to wordpress dashboard and it does not allow me to update through filezilla.

    Please help.

    March 29, 2016 at 6:20 am #604262
    boothography

    I tried to update the theme via filezilla ftp and it still does not work. Now my website is not working at all.

    March 29, 2016 at 6:42 am #604269
    Basilis

    Hey!

    You have to reupload WordPress also.
    Please do that, but also keep a backup from wp-config.php ( and better a backup of all the site ).
    That will probably fix the issue for you

    Regards,
    Basilis

    March 30, 2016 at 4:08 am #604906
    boothography

    Hey Basilis,

    The Issue was fix but my now my sample template page, about us page, gallery page has this message on top of the page.

    Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/boothography/public_html/wp-includes/nav-menu.php:2) in /home/boothography/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/boothography/public_html/wp-includes/nav-menu.php:2) in /home/boothography/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Please let me know how i can fix this issue.

    March 30, 2016 at 5:03 am #604933
    Vinay

    Hey!

    Not sure if you got it sorted as we don’t see that error message. In case if you still see the error it could be possible because of a plugin conflict and to find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

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