Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 28, 2016 at 11:40 pm #705448
    BrigidCrowe

    Hi!

    I’m using the embedded form code from mail chimp in two places on my site – in the code section block of my home page and in one of the footer widgets.

    When someone hits the submit button on the footer widget everything works fine. However when someone hits submit on the code section on the home page it does submit them to mail chimp correctly, but nothing happens on the screen – no confirmation, new window (like the footer widget).

    I can’t figure out why it’s not working.

    Thank you!

    October 30, 2016 at 4:18 am #705733
    Jordan

    Hey BrigidCrowe,

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Jordan

    October 31, 2016 at 4:35 pm #706278
    BrigidCrowe

    The problem still exists after deactivating the plugins. Everything is updated on my end.

    Please let me know!

    Thanks

    November 1, 2016 at 7:45 am #706582
    Rikard

    Hi,

    I wanted to have a closer look at the backend but it seems like our account doesn’t have admin rights, could you update it please?

    Best regards,
    Rikard

    November 1, 2016 at 3:59 pm #706766
    BrigidCrowe

    updated

    November 3, 2016 at 4:53 am #707502
    Ismael

    Hi,

    The error/response container is hidden because of the “clear” class attribute. We added this css code in the Quick CSS field:

    #mce-responses {
    opacity: 1;
    visibility: visible;
    width: 100%;
    height: 30px;
    color: #ffffff;
}

    Best regards,
    Ismael

    November 3, 2016 at 6:21 pm #707894
    BrigidCrowe

    It didn’t fix the problem at all. It just added space below it. If you click on the sign up form in the footer widget it will open a new window… It should do this after filling it out or you can click on I’m in to just test it. It is not working even though we used the same code!!
    Any ideas?

    November 4, 2016 at 4:52 pm #708330
    BrigidCrowe

    I figured it out on my own – thank you!

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Viewing 8 posts - 1 through 8 (of 8 total)
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