Viewing 30 posts - 31 through 60 (of 61 total)
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  • #673294

    Hi,

    did you delete all theme files completely via FTP, before installing a fresh copy from your themeforest account?

    Best regards,
    Andy

    #673310

    Hi Andy,

    Just completed the upload via FTP just now.

    With all plugins still deactivated and after clearing all cache, the display issues remain.

    Lyse

    #674186

    Hi,

    your menu looks good to me now:

    View post on imgur.com

    Could you fix it?

    Best regards,
    Andy

    #674209

    Hi Andy,

    That’s correct except that when you hover over the sub-menu items, the next level expands and the others disappear.
    I would like all levels to be expanded all of the time, no hovering over to see the next levels.

    Thanks
    Lyse

    #674402

    Hi,

    try this code:

    #avia-menu .sub-menu {
    height: 125px !important;
    }
    

    and adjust if needed.

    Best regards,
    Andy

    #674707

    Hi Andy,

    The code sorted of helped but did not fix the issue. Here are screenshots of what happens:
    the left screenshot: the last sub-menu item (half round wires) its sub-menu items are expanded – this is exactly what I want.
    the middle and right screenshots: the other sub-menu items do not display their sub-items….

    https://www.dropbox.com/s/xevcr0yulje86sx/wire%20mega%20menu.jpg?dl=0

    Seems were are getting closer….

    Thanks
    Lyse

    #674743

    Hi,

    then “Half Round Wires” needs to be add as a column inside your menu. If this still does not work then remove your current “Wire” menu and rebuild it.

    Best regards,
    Andy

    #674753

    Hi Andy,

    The “Half Round Wires” are more sub-items of my “Sterling Silver Wires” and I don’t want them starting a new column. I just want them all expanded and showing up when the mega menu opens….

    Thanks
    Lyse

    #674761

    Hi,

    I don’t think it would work this way. Maybe there is a plugin out there with such a function (Uber Menu Plugin for example), but if you want it to use the default way, then you need to use it as a column.

    Best regards,
    Andy

    #675899

    Hi Andy,
    I upgraded my plugins and my version of WP to 4.6. Now my mega menu items do not display like they used to. More specifically, the “Other Findings” for example where the sub-categories “Charms” and “Necklaces”, their extensive list doe snot get displayed.

    All plugins a currently deactivated, and the problem exists.

    Thanks
    Lyse

    #675964

    Hi,

    there is a htaccess login necessary, so can you provide us login details for it please?

    Best regards,
    Andy

    #677263

    Hi Andy,

    My issue #2 was not addressed: the “Customization 7 Trading” main menu option, when I hover over the link, the mega menu gets chopped on the right. How can I get this mega menu to be more to the left.

    Thanks
    Lyse

    #677760

    Hi,

    still there is a htaccess login necessary, so can you provide us login details for it please? we can’t access your website without the login.

    Best regards,
    Andy

    #677789

    Hi Andy,

    I have added the login credentials in the private area.

    Lyse

    #677799

    Hi,

    it’s not working. Please check this screenshot to get what I mean with htaccess login:

    View post on imgur.com

    Best regards,
    Andy

    #677806

    Hi
    See them in the link provided below

    #678058

    Hi,

    as I said login does not work for me. Please check.

    Best regards,
    Andy

    #678095

    Hi Andy,

    You have been successful loging in earlier….

    Lyse

    #678789

    Hi,

    but now it’s not working anymore.
    Please provide us correct htaccess login details. Make sure that your server is not blocking login from any specific countries.

    Best regards,
    Andy

    #678843

    Hi Andy

    .htaccess? Are you trying to login via sftp?
    The credentials I have provided you are not FTP credentials

    Lyse

    #678848

    Hi Andy,

    In case you wanted the SFTP access, I have included the SFTP credentials below.

    Lyse

    #678851

    Hi,

    I already showed you what I mean with htaccess, here again: http://imgur.com/a/e4MWi

    It has nothing to do with FTP/sFTP.

    Best regards,
    Andy

    #678855

    Hi Andy,

    I just finished chatting with WP Engine support any they refer htaccess as trying to access SFTP. They could not replicate issue with the login. I cannot replicate the issue with loging in. You also have successfully logged in previously. I’m not sure what else to do. This website is running live under Shopify, so need to maintain access control so it does not get found.

    I have included below the content of the .htaccess file if that’s any help.

    Thank you
    Lyse

    #678858

    Andy,

    WooCommerce support have access this site successfully in the last couple of days while working on another issue.

    Lyse

    #678941

    Hi,

    I tried again and it doesn’t work for me. I also tried to login via FTP using Filezilla, but it doesn’t work for me neither. I guess something is blocking me from logging in. Ask your host if Germany is blocked or if anyone with a specific IP is blocked.

    Best regards,
    Andy

    #679036

    Hi Andy,

    I talked with WP Engine support team and they only way they could perhaps be able to help would be to check your IP address to see if it’s being blocked. Is it possible for you to send it to me so I can have them ensure your not being blocked?

    Thanks
    Lyse

    #679389

    Hi,

    here you go.

    Best regards,
    Andy

    #679439

    Hi Andy,

    WP Engine support reports that the IP address isn’t in the server’s blacklist, so the IP isn’t being blocked.
    They also said: “There is no way to “connect” via the .htaccess since there isn’t a protocol there.”
    They also claim that the credentials provided should work.

    They asked if you get any error message and if yes, what is it?

    I asked them to add your IP to the safelist so you can work on my issue.

    Final note they shared: “To be clear, I am not seeing them ever being blocked by the server, so I recommend reaching out to them to make sure that they can get past the basic authorization that you have set up.”

    Lyse

    #679593

    Hi,

    I’m sorry, but I still can’t login:

    View post on imgur.com

    I asked the rest of our team to check.

    Best regards,
    Andy

    #693441

    Hi
    I would like to close this ticket and reopened fresh.
    Thanks
    Lyse

Viewing 30 posts - 31 through 60 (of 61 total)
  • The topic ‘Mega menu with a long list of sub-items’ is closed to new replies.