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Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 14, 2016 at 5:31 pm #660943
    CircaVista

    Hello,

    The mini-cart counter isn’t actually counting products. When products are added, the counter just remains at 0. Anyone know how to fix this? Let me know if you need login credentials! Thanks much for the help ahead of time!

    July 15, 2016 at 12:55 pm #661228
    Rikard

    Hi CircaVista,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    July 15, 2016 at 4:13 pm #661411
    CircaVista

    Thanks so much for the help!

    July 19, 2016 at 3:50 pm #662573
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    July 19, 2016 at 4:42 pm #662619
    CircaVista

    Hello Andy,

    Thank you for the help. I deactivated all plugins one by one and this did not reveal the problem. The product counter in the mini cart still did not work after deactivating all plugins except WooCommerce. Any other ideas? Yes, please feel free to deactivate one or more of our plugins for testing purposes.

    Thanks much Andy!

    CircaVista

    July 20, 2016 at 11:09 am #662849
    Andy

    Hi,

    you don’t have the newest WooCommerce version. Please update and let us know if this helps.

    Best regards,
    Andy

    July 20, 2016 at 4:16 pm #663040
    CircaVista

    Hello Andy,

    I updated all plugins. This did not help. Mini Cart product counter is still not working! Any other ideas? Check out the link that I supplied below. Another Kriesi team member helped me out with this problem earlier and gave me the following code and it worked. I believe it stopped working when I updated the Enfold theme. Thanks so much for the help!

    https://kriesi.at/support/topic/mini-cart-item-counter/

    CircaVista

    • This reply was modified 7 years, 9 months ago by CircaVista.
    July 21, 2016 at 12:04 pm #663315
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    July 26, 2016 at 10:53 pm #665525
    CircaVista

    Hey Andy,

    Deleted all files via FTP. Then downloaded brand new files via Theme Forest and installed via FTP. Still no change in mini cart product counter functionality. Counter still isn’t counting products. It always reads 0 no matter how many products are in the cart.

    Any other ideas?

    Thanks much for your help!

    CircaVista

    July 26, 2016 at 11:24 pm #665531
    Yigit

    Hey!

    Please refer to this post – https://kriesi.at/support/topic/woocommerce-2-6-problem-urgent/#post-650161

    Regards,
    Yigit

    July 28, 2016 at 5:24 pm #666345
    CircaVista

    Hey Yigit. Still not working. I followed mensmaxiums’s 8 steps and this did not fix the mini cart product counter. I tried 3 times. Nothing. Any other ideas?

    Thanks for the help!

    CircaVista

    August 2, 2016 at 3:24 am #667522
    Ismael

    Hi,

    Please modify the config-woocommerce > woocommerce-mod.js file, look for this code around line 60:

    cart_counter	= jQuery('.cart_dropdown#menu-item-shop .av-cart-counter'),

    .. replace it with:

    cart_counter	= jQuery('.cart_dropdown .av-cart-counter'),

    Best regards,
    Ismael

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