missing details on product pages

5 posts from 3 voices

• Started 2 months ago by stevedegal
• Latest reply from Devin
• This topic is closed
• This topic is resolved

Tags:

• WC2

1. 

   stevedegal
   Member

   Hi, since updating from the RC2 to wc 2.0.1 and replete version 1.2 to 1.3 the error with the jumping to description division on product pages has gone, but then so as all the product descriptions/reviews custom info etc as it seems the info isn't being pulled correctly.

   Any idea what is going wrong and how to resolve this?

   Not sure if related but in wp have a "your theme does not declare woocommerce support"

   main site: http://tinyurl.com/azq42jo
   product page: http://tinyurl.com/alrn35e

   (ps. I have to say your support has always been the best I have ever come across!)

   UPDATE:

   Discovered by disabling Woo Commerce Video Product Tab by Sebs Studio back to original issue of jumping to #tab-description

   Posted 2 months ago #
2. 

   Devin
   Moderator

   Hi stevedegal,

   First, I apologize for the repeating steps but try redownloading the theme files from Themeforest again. There was an issue where the full files were not actually updated on the server.

   Install the 1.3 updated (actually should be 1.3.1 now) files again and see if that helps.

   Also disable any plugins except woocommerce for now since I'm hear a lot of plugins are having issues with WC2.0.

   Regards,

   Devin

   Posted 2 months ago #
3. 

   stevedegal
   Member

   Absolutely brilliant - issue resolved and everything looking great, correct files weren't the updated ones on themeforest from yesterday, but today they were!

   Posted 2 months ago #
4. 

   pcprincess77
   Member

   Fantastic!!! Worked for me too :)
   Thanks guys!
   I agree...best support here!!

   Posted 2 months ago #
5. 

   Devin
   Moderator

   Glad we could help :)

   Let us know if you have any other questions or issues.

   Regards,

   Devin

   Posted 2 months ago #

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