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  • #294059

    Hi there,
    Fab theme. Have just put site live and the client is very happy, but just informed me that the social media icons and head icons from the ‘icon boxes’ are not appearing in Internet Explorer.
    Website in question is: http://www.westonhospicecaregroup.org.uk/
    What I’m seeing is here: http://www.stu-artdesign.co.uk/whc/snapshot.jpg
    Could you please advise.
    Kind regards
    SD

    #294152

    Hey stu_art!

    Thank you for using the theme.

    Please download the latest version 2.9.1 from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://www.kriesi.at/documentation/enfold/updating-your-theme-files/

    I checked the site on IE8 and 9 and the icons are there. Please refer to this link for a possible fix: http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    Best regards,
    Ismael

    #294501

    Thanks Ismael – will give the above a try and get back to you if I have further problems (although currently checking in IE 8 I can’t see the icons). Will see how I go though.
    Kind regards,
    SD

    #294553

    We looking forward to hearing from you :)

    Regards,

    Josue

    #295366

    Hello there.

    Okay, nearly there. The update worked :)

    So, the hospice (my client) has two domains:
    http://www.westonhospicecaregroup.org.uk and http://www.westonhospicecare.org.uk

    Wordpress is setup using http://www.westonhospicecaregroup.org.uk and the font works there, but not on the second domain.
    Do you have any idea as to why please?
    Thanks,
    Stu

    #295628

    Hi Stu!

    Try putting the .htaccess fix on the second domain root too.

    Regards,
    Josue

    #295684

    Thank you – will give that a whirl…

    #295697

    Hope it does the trick :)

    #295860

    Hello again guys,

    Sorry, I’ve tried a few things, but nothing is working :(
    Below is what’s currently in .htaccess file. Could you please advise what I need to add as am a little confused:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Thank you in advance.
    SD

    #296383

    Hey!

    It looks like in the setup of the two sites you’ve somehow got the icon fonts pointing to the group.org.uk site on the car.org.uk site. So IE doesn’t let the font load from the other domain.

    I don’t know the details of how the site was cloned or migrated or if its sharing a database or what but that is the root of the issue.

    Cheers!
    Devin

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