Viewing 15 posts - 1 through 15 (of 15 total)
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  • #845448

    I have the mobile menu settings set up as “Display submenu items on hover.” The parent items don’t link anywhere (URL is #). When I click on the parent item on mobile the submenu displays fine. When I click on it to close, it closes fine as well. However, if I click on it to open the submenus again, it shows the submenu quickly and disappears. After the second attempt of seeing the submenu items, they no longer show on mobile.

    #846566

    Any update on this request?

    #846764

    Hi,

    Thank you for coming back.

    The problem you reported is a bug, that should be fixed with the next update.

    Meanwhile you have to update file enfold\js\avia.js. Please replace the complete content of this file with the RAW paste content of

    https://pastebin.com/aiTJYqzG

    This link is valid for one week. Make sure to make a copy of the original file to have a fallback and that you are using Enfold 4.1.2.

    If you have problem we can do the update for you, please give us FTP access to your server.”

    Best regards,
    Günter

    #849660

    Hello,

    We did as instructed, cleared caches and still having the wonky behavior. Anything else we can do?

    #849890

    Hi,

    If you have problem we can do the update for you, please give us FTP access to your server.

    Please post the details in private so that we can have a closer look.

    Best regards,
    Rikard

    #850632
    This reply has been marked as private.
    #850900

    Hi shreinmedia,

    Can you deactivate caching and minification, so that we can test better. Also check if the issue persists once you deactivated that plugin.

    Best regards,
    Victoria

    #851260

    Hi,

    We are using WPEngine so we are not able to turn off caching. However, in our staging environment it is completely cacheless. I went ahead and turned off the Autoptimize plugin there and that still didn’t do anything.

    Any other suggestions? I’ll provide credentials to the staging site so you can look further.

    #851612

    Hi shreinmedia,

    You have a header.php in your child theme. Do you have any modifications there? You need to either merge it with a fresh copy, or remove it from the child theme, if there are no modifications there.

    Best regards,
    Victoria

    #851699

    I removed the header.php from my child theme (on the staging environment) and the problem still occurs.

    #851977

    Hi shreinmedia,

    Do you mean that you still have disappearing menu items? I only see the open-close-open animation for the submenu opening. Does it not work for you to have those submenus open all the time?

    You have so many things embedded and so many plugins, it looks like some plugin conflict.

    Best regards,
    Victoria

    #852251

    The issue has been the open-close animation on the submenu. The first time I click on the submenu it opens fine. But after the second, third, fourth, etc. time, it opens and closes. No longer allowing me to see the submenu.

    I have turned off all plugins on my staging site (which has caching off) and the issue remains. This does not look like it’s a plugin conflict but an issue with the theme.

    We’ve had this issue for more than 2 weeks with no resolution. What else can be done?

    #853064

    Hi,

    Thank you for coming back.

    It seems to be an issue concerning touch screens only (using a desktop and minimize the window to show burger menu it works fine).

    I opened a bug issue so we will focus on this problem and will try to find a solution as soon as possible.

    We will inform you, when we have found a solution. Thank you for your patience.

    Can you give us ftp access to your staging site please so we can test a possible solution?

    Best regards,
    Günter

    #853068

    Hi,

    It is just a try – this is the latest version of enfold\js\avia.js

    https://pastebin.com/mMjE3jJ6

    Can you please try to update this file on your stage site (do not forget to make a backup of the original file for a fallback).
    Link is valid for one week.

    Thnank you.

    Best regards,
    Günter

    #853374

    Hi,

    Please try the following fix instead of the previous:

    https://pastebin.com/MdCiMfnS

    Best regards,
    Günter

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