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  • October 20, 2014 at 8:25 pm #338617
    red-x

    Hi there, I installed Enfold to an existing WordPress Installation. Everything worked properly except of the mobile menue. As soon I resize the Browser to mobile size, the menue disappears. So in mobile view there’s no menue at all.
    Of course I tried the forum search and tried different things, i.e. https://kriesi.at/support/topic/mobile-menu-is-missing/. Here I got at least a mobile menue, but it still doesn’t work. I just got the menue icon, but nothings happens while mouseover or a click.
    I deactivated all plugins and just updated the theme to version 3.0.2 (via FTP) – but there’s still no working mobile menue.

    Need some advice please.

    Regards
    Frank

    October 20, 2014 at 8:37 pm #338625
    Yigit

    Hi Frank!

    Can you post the link to your website please?

    Best regards,
    Yigit

    October 21, 2014 at 12:57 pm #338980
    red-x

    Hi Yigit,

    it’s http://www.suvia.de

    Regards
    Frank

    October 21, 2014 at 5:03 pm #339103
    Yigit

    Hey Frank!

    I checked your website on my iphone and mobile menu shows up fine on my end – http://i.imgur.com/V37dlbA.png
    I tried resizing browser window as well and menu never disappeared. Have you figured it out already?

    Cheers!
    Yigit

    October 22, 2014 at 3:51 pm #339496
    red-x

    Hey Yigit,

    well, I tried with different Android devices: A Samsung Galaxy SIII, a Samsung Galaxy S5 and even an Tablet. The menu is not working. I also tried different other emulated devices via Chrome browser – and got the same result.
    Tried again 2 minutes ago – the menu isn’t working…

    Regards
    Frank

    October 22, 2014 at 3:53 pm #339502
    Yigit

    Hey!

    I asked Josue and Arvish to check your website on their android devices. Please wait to hear from them

    Regards,
    Yigit

    October 28, 2014 at 9:42 am #342092
    Arvish

    Hey!

    Your menu does not work on my android. In fact there seems to be an issue for smaller screen sizes.

    Please try the following to see if it helps.
    1. Disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.
    2. Has this started occurring after a theme, plugin or wordpress update? Restoring a backup version of your site might help in such a case.
    If disabling any third party plugins does not help, please forward us administrative credentials to your site for us to have a closer look.
    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    Cheers!
    Arvish

    October 28, 2014 at 12:21 pm #342174
    red-x

    Hey Arvish,

    I already desabled all Plugins, but with no result. The menu is still not working.
    Issue started after installing Enfold. I didn’t update or install any other components at this time.

    Cheers!
    Frank

    October 29, 2014 at 4:06 pm #342769
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately? I have no issues seeing/using mobile menu but we may find something on the backend

    Regards,
    Yigit

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