Viewing 5 posts - 1 through 5 (of 5 total)
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  • #188032

    hi guys… I have the time.ly plug in.. it allows people to add their own events to my wordpress site… When someone clicks on it.. they get this url: http://www.thechatdiary.com/twitter-chats-calendar/#ai1ec-create-event-modal but no pop up window to add the event details… we changed themes and it worked… so it must be a setting in choices….

    my site is http://thechatdiary.com

    thanks for your ongoing huge support…

    Mark

    #188188

    Hey markshaw15!

    Please contact the plugin author, see if they can help. Can you please post the login details here? Set it as a private reply.

    Cheers!
    Ismael

    #188302

    thanks… can you clarify where do you want to log in? my site? the plug in is called http://time.ly and they have a support forum that anyone can access… As i mentioned.. I went to another theme and it worked fine.. so there is an issue with your theme and the pop up that needs to happen as that is the form for them to complete….

    thanks

    Mark

    #189228

    Hi!

    The best source to get a quick check on why it isn’t working is not going to be the theme author but instead the plugin author. We have no idea how that plugin works, how it processes data or where the modal might be coming from/getting blocked.

    If we can see it live we may be able to get a better idea of what is happening. You can make your replies here on this forum private which is what Ismael was asking for if you wanted to share a temporary admin account for us to try and see things first hand.

    Best regards,
    Devin

    #189291

    Thanks Devin… I have removed the time.ly plug in.. they clearly have some issues with that plug in which was causing my site to crash regularly.. thanks gain for the great support..

    Mark

Viewing 5 posts - 1 through 5 (of 5 total)

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