Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 22, 2017 at 4:37 pm #827874
    bigrala

    Hello,
    i am from Germany, so i am sorry for my english.

    I have build a new OnePage Side on PC and is not ready but it works.
    But on Mobile i cant see any Picture oder Video.

    What can i do ?
    Is there a bug ?

    Thank you bigrala

    July 22, 2017 at 5:03 pm #828108
    Jordan Shannon

    Hey bigrala,

    Please provide a link to the site in question so we can inspect the page. If you can also provide login info to the admin it would help.

    Best regards,
    Jordan Shannon

    July 22, 2017 at 7:02 pm #828448
    bigrala

    the page is http://www.t.elektroschuette.de
    The Login info you can get if you want but not here on this side.
    I add a new user for you and can sent it to you privat.

    thank you
    Ralf

    • This reply was modified 6 years, 8 months ago by bigrala.
    July 22, 2017 at 11:08 pm #828492
    Jordan Shannon

    Hi,

    Yes of course please add it in the private section.

    Best regards,
    Jordan Shannon

    July 22, 2017 at 11:10 pm #828494
    Jordan Shannon

    Hi,

    Was this site recently moved from another location?

    Best regards,
    Jordan Shannon

    July 22, 2017 at 11:54 pm #828513
    bigrala

    No there is nothing moved – we have an old side and want a new onepage side.
    so we seeks a nice template and found the enfold.
    we bought it two days ago, installed it an a subdomain and “play” a little to learn the features.

    when the new side is ready we copied the side to the maindomain.

    best regards
    Ralf

    • This reply was modified 6 years, 8 months ago by bigrala.
    July 22, 2017 at 11:59 pm #828515
    bigrala

    Sorry, maybe
    some weeks ago we changed the hoster and moved the Domain.
    but the subdomain was made a week ago and not moved

    July 23, 2017 at 12:03 am #828517
    bigrala
    This reply has been marked as private.
    July 23, 2017 at 9:05 pm #828752
    bigrala

    I have found whats wrong.
    the SSL-Zertifikat was missing – i aktivate it now and i saw the pics.
    only the clip from the header is still missing on mobile.

    July 24, 2017 at 4:23 pm #829045
    Jordan Shannon

    Hi,

    By default video clips will not auto-play on mobile This is a restriction of the device itself, not the theme.

    Best regards,
    Jordan Shannon

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