Viewing 30 posts - 1 through 30 (of 35 total)
  • Author
    Posts
  • #669815

    Hi, i have a problem with the mobile version of my website.

    The youtube video in the mobile version it’s not visibile:

    http://www.tricopigmentazionesardegna.it/tricopigmentazione-cagliari-sardegna/

    The site it’s in maintenance mode, to see please log in on WP dashboard.

    #669976

    Hi fionda85!

    That depends, if the youtube video is based on play on mobile or not.
    Please also remember that if a video is on background, you need to add a fallback image, for the process to work properly.

    Thanks a lot for your understanding

    Best regards,
    Basilis

    #670277

    Hi Basilis,

    the video is based on play on mobile.

    #670655

    Hi,

    Auto play on mobile is disabled due to manufacturer restrictions and there’s not much we can do about it unfortunately.

    Regards,
    Rikard

    #681622

    Hello, what you mean by “manufacturer restrictions”?
    I have checked the setting of the channel and my video and everything is set up correctly.

    #682402

    Hi,

    I’m sure your videos are set up the correct way, but auto play is disabled on for instance IOS devices and we can’t do much about restrictions like that.

    Best regards,
    Rikard

    #682594

    Ok, now i undestand!

    Regards
    Davide

    #683049

    Hi Davide,

    Thanks for the feedback and sorry for this but like I said, it not a choice we have actively made.

    Regards,
    Rikard

    #683306

    Hi, i have found this topic:
    https://kriesi.at/support/topic/home-page-video-on-mobile-phone/

    It’s the same situation.
    In this topic you have helped the guy to solve the problem .

    Why did not I receive the same assistance from you?
    I have purchased the theme too and I paid the support for six months.

    • This reply was modified 7 years, 6 months ago by fionda85.
    #684398

    Hey!

    We are very sorry for the late response.

    In the previous thread, we added an actual video element using the same url in place of the slider. This video will show up on mobile view only. We did this because background videos are disabled on mobile by default. The steps are provided here: https://kriesi.at/support/topic/home-page-video-on-mobile-phone/#post-449787

    Regards,
    Ismael

    #684529

    Hi!
    I followed the instructions and I solved it by phone, thanks!

    How can I do for the tablet?
    In the tablet version continues to view the fallback image.

    Davide

    #684720

    Hi Davide,

    Try changing the CSS to this instead:

    @media only screen and (max-width: 1024px) {
    .hide-mobile { display: none; }}
    @media only screen and (min-width: 1024px) {
    .hide-desktop { display: none; }}

    Best regards,
    Rikard

    #684722

    Hi Rikard,

    I add the CSS code but it does not work.
    The tablet still does not load the video.

    Davide

    #685836

    Hi, is there anyone who can help me?

    Thanks

    #687461

    Hi,

    video is showing up fine for me on table: http://i.imgur.com/Lbpnhm9.png

    Could you fix it already?

    Best regards,
    Andy

    #687470

    Hi Andy..

    No, it is not solved …
    I attach screenshot from samsung galaxy tab 3 device.

    #688445

    Hi,

    please follow these instructions here: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
    and get back to us when you’re done with it.

    Best regards,
    Andy

    #688546

    Hi,
    I’ve already run successfully that procedure.
    If you read the previous answers at the top, you can see them.

    In fact, the problem only affects the resolution of the tablet.

    #688589

    Hi,

    I don’t think you did it correctly, cause you don’t have any “Custom CSS Class” fields inside your ALB elements. So make sure to follow the instructions of the link I’ve send you correctly until this field gets displayed for you. Let us know when you’re done with it.

    Best regards,
    Andy

    #688687

    I’m sorry, you’re right.
    The change has been lost with the theme update.

    It is now set in the correct way

    #689135

    Hi,

    so now it seems to work fine. Can you confirm please?

    Best regards,
    Andy

    #689244

    Hi Andy,
    It does not work fine.

    null

    The screenshot it’s from samsung galaxy tab 3.

    #689752

    Hi,

    it seems to work fine for me: http://smrtshot.com/i/4pl5

    So what exactly is the problem for you now?

    Best regards,
    Andy

    #689761

    Hi,
    the problem is always the same ..
    The youtube video on http://www.tricopigmentazionesardegna.it/tricopigmentazione-cagliari-sardegna/ from desktop and mobile devices working fine and everything it’s ok!

    The video on tablet device does not work fine and load the fallback image (as you can see from the screenshot image attached in the previous email).

    Thanks

    Davide

    #689780

    Hi,

    as you can see on my screenshot the video gets loaded fine on tablet. So please clear browser cache and hard refresh a few times. Check on another tablet device as well.

    Best regards,
    Andy

    #689829

    Hi,
    I empty the cache browser and refresh, but still does not load the video.
    I tried with another tablet device (7 inches) and the video does not start.

    In both cases, it’s load the fallback image.

    #690598

    Hi,

    this is what I see on your website:

    iPad portrait:

    View post on imgur.com

    iPad landscape:

    View post on imgur.com

    iPhone portrait:

    View post on imgur.com

    iPhone landscape:

    View post on imgur.com

    Desktop:

    View post on imgur.com

    Everything seems fine to me. We can’t really help you, if we can’t see any error.

    Best regards,
    Andy

    #690758

    Hi andy,

    as you wrote in the previous answer, It works perfectly with IOS devices.

    It does not work well with the ANDROID devices.
    For this bug I’m asking assistance and support.

    #690761

    Can you check by an ANDROID tablet device to see the error.

    Thanks

    #692532

    Hi,

    The video on tablet device does not work fine and load the fallback image (as you can see from the screenshot image attached in the previous email).

    What is the actual screen resolution of the samsung device? You might need to adjust the value of the view port in the css media queries.

    @media only screen and (max-width: 1024px) {
    .hide-mobile { display: none; }}
    @media only screen and (min-width: 1025px) {
    .hide-desktop { display: none; }}
    

    Best regards,
    Ismaelo

Viewing 30 posts - 1 through 30 (of 35 total)
  • You must be logged in to reply to this topic.