Viewing 14 posts - 1 through 14 (of 14 total)
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  • #687974

    Hi guys,

    I just edited a long text field and cannot edit it anymore.
    I get the error message:
    “Error fetching content – please reload the page and try again”

    I have no firewall plugin enabled or similar and it always worked until now.
    Maybe the text field is too complex for enfold?

    I tried reloading, logging in and out, tried with two browsers.

    Thanks so much for help!

    Best, Andy

    #688352

    Hey andreashorn,

    I get the same problem on my end, could you try activating debug mode in order to display shortcode and then copy it to a new page to see if that helps please? http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Regards,
    Rikard

    #688493

    Hi Rikard,

    I tried to add the function to the bottom of the file
    wp/wp-content/themes/enfold/functions.php

    and now the site is not reachable anymore.
    Deleted it again and tried to add it to functions-enfold.php instead but the site somehow remained unreachable.
    I now deleted the passage again from both files but the site still is not reachable on my end.
    Did I crash the whole wp installation now?

    Best, Andy

    #688627

    Sorry to bug you again, but this is really urgent (as I wrote, our website is completely down now!).

    Could you please help?

    Best, Andy

    #688636

    Hi there, it seems I could at least fix the issue of our website being down.
    But no clue how to solve the issue in enfold..

    #688745

    Hi!

    You have to add the code from the documentation to the functions.php so we can help you.
    If not, there is nothing else we can do, I am afraid.

    Please do and let us know if we can help you further.

    Thanks a lot

    Regards,
    Basilis

    #688751

    Okay, I added the lines

    //set builder mode to debug
    add_action(‘avia_builder_mode’, “builder_set_debug”);
    function builder_set_debug()
    {
    return “debug”;
    }

    to the end of the functions.php file located in /wp/wp-content/themes/enfold folder.

    Was that right?
    Don’t see any change in the Layout builder myself..

    Best, andy

    #690044

    Hi!

    After adding the code, go to the page with the issue and then you’ll see the actual shortcodes below the advance layout builder. Copy the shortcodes then post it on pastebin.com. And please update the theme to version 3.8 and WordPress to 4.6.1.

    Regards,
    Ismael

    #690416

    Hi there,

    I did add the code snippet to the bottom of the file functions.php in /wp/wp-content/themes/enfold.
    Can you confirm this is the right location? In the link you gave me, the location where to put the code snippet is poorly documented.
    Now this did not change anything at all, can’t see no shortcodes.

    Finally, I updated to WP 4.6.1 (not 3.6.1) and am running Enfold 3.6.1 (not 3.8). When I try to update Enfold, it says I am running the current-most version although my themeforrest credentials look good and could always update before.

    This is all really a little cloudy for me and could really need some more specific help here.
    Also entered both FTP and WP admin credentials in comments above.

    Thanks a lot, best, Andy

    #692054

    Hi,

    My bad. Please update WordPress to 4.6.1 and the theme to 3.8. The update includes a specific patch for the advance layout builder issue. If the auto update isn’t working, please do it manually via FTP.

    // http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
    // http://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Regarding the advance layout builder debug mode, please edit the functions.php file, place the snippet below line 17.

    Best regards,
    Ismael

    #692265

    Hi Ismael,

    thanks for your great help – now it worked!

    I added the affected code to the private content box below – does that work for you?

    Thanks so much, best, Andy

    #693843

    Hi,

    your link seems to work fine for me. So could you fix the issue? please paste any code via pastebin.com

    Best regards,
    Andy

    #693869

    Hi, no, I still cannot click on the text to edit it.
    If I do, the avia layout builder says “Error fetching content – please reload the page and try again”.

    Shortcode (as your colleagues suggested) below the layout builder can be found under this URL: http://pastebin.com/32nKqz65

    Best, Andy

    #695460

    Hi,

    I used your shortcodes on my own installation, but this error does not happen for me. I think a plugin of yours is causing this issue.

    If deactivating all plugins does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

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