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Order Complete/ Download Links Email Question.

7 posts from 3 voices

Started 1 year ago by Patagonier
Latest reply from rawvolta
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Patagonier
Member

I have a problem going on here on my first practice purchase I paid for a downloadable product on my website and got these two forms one for the customer and one for me

This one is for me telling me about my new customer.

This one goes to the customer with a download link and everything.
Uploaded with ImageShack.us
Uploaded with ImageShack.us

Well now two other customers friends of mine tried out the whole payment process and I (Patagonier) get in my email only the NEW CUSTOMER ORDER But my customers don't get the ORDER COMPLETE/ DOWNLOAD LINKS form which explains to them what they purchased along with a download link.

Can some one help please this one is important. Thank you
Kind regards,
Patagonier

Posted 1 year ago #
Dude
Dude

Hey,
the whole payment process is handled by woocommerce so if it's a bug you need to report it here: http://www.woothemes.com/support-forum/?viewforum=150

However maybe the emails just got blocked by the spam filter of your friend(s) or the emails can be found in the spam folder.

Posted 1 year ago #
Patagonier
Member

No they are not in the spam folders! But I'll report it to them thanks Dude!

Posted 1 year ago #
Patagonier
Member

Dude How can I report to them if I need to pay to participate in the forums, this is ridiculous! Im not mad at you guys im mad at WooCommerce we need to pay for help when I have their Woocommerce plugin??????????!!!!! thats crazy!

Posted 1 year ago #
Patagonier
Member

I got this fixed already thanks!

Posted 1 year ago #
Dude
Dude

As far as I know the "Public" forum access is free. But you're right - you have to buy a woocommerce plugin (starting at 15$) to get access to the support forum. Obviously they have to pay their support staff too...

Posted 1 year ago #
rawvolta
Member

Patagonier,

Please tell me how did you fix it ???
I have exactly the same problem and it worked fine for a long time...
Thanks!

Posted 1 year ago #

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