Viewing 27 posts - 1 through 27 (of 27 total)
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  • #26993

    Sorry for another thread here. I am a regular wordpress user and have used at least 30 different themes, but I need some urgent help here. I’ve been using your theme to build a new website on a spare server ready for transferring over to the final location and have been very happy overall. Unfortunately though, I’ve recent discovered the following problems and need to know if they can be rectified or if we need to move away to another theme here ASAP.

    1. We’ve used a number of browser test / rendering programs to see how our site looks in different browsers and in many cases entire sections of the site just seem to be missing completely or messed up? Our target audience will mainly be using a combination of the following browsers, so the site has to look right in these to be of any use. IE 8,9,10 / Firefox and Chrome. To see the degree of the problems we would need to send you some screen grabs from our browser tests, as there is a lot of problems.

    2. Site speed tests are coming out less than 50%, which is much slower than other themes we’ve used. We know we can compress certain files to help here but have never done this before and wondered if the theme is optimised?

    3. Is there any way to set the height of an iconbox element (while still keep responsive) as we have three columns that look great on the computer but when viewed on tablets they don’t align as text wraps to varying degrees extending the height of each individual column bg colour.

    We can’t post links in a public forum, but we can email screen grabs and info directly.

    Many thanks,

    #132364

    Just to note, we’ve realised that when using browser shots whoever takes the screengrabs does a poor job as some of the content that we thought was at first missing might now be absent due to how the screen grabs have been stitched together on long pages, as we can see multiple scrollbars in the images.

    Think we just need someone to test the site layout and verify it works as I think the missing bg elements on iconboxes in IE8 may be caused by us using RGB colour values which I believe aren’t supported?

    Sorry about this and any help would be greatly appreciated as we want to go live, but just need to be sure it works ok.

    #132365

    Hi designprime,

    At this point any automated browser testing where it takes a screenshot will not be able to offer true browser testing. With responsive elements, javascript effects and rendering bugs it just isn’t reliable.

    For speed optimization, there is a lot of different things that you can do. The best is to use a caching plugin like WP Super Cache, w3tc and in addition to that minifiy all of the css files. The theme by itself is well coded but it does allow for a of user content which can slow things down. Images, slideshows and multiple instances of each will really slow a page down from rendering.

    You can target elements specifically using the avia element ID’s and the page class selector they are on. Then you can set specific heights on items based on your needs. If you need an example we’ll need to see the site live. You can use http://goo.gl/ to make an temporary url if you don’t want to post it directly.

    Regards,

    Devin

    #132366

    Hi Devin, thanks for the reply as it’s much appreciated. Don’t suppose you know if setting a height on an iconbox element would have any negative effect or cause problems on mobile devices do you please?

    #132367

    Hi,

    I tested your website and adding min-height for 800px to 1024px screen widths will keep the iconboxes aligned properly. Please add this on your custom.css or Quick CSS:

    /*
    Desktop Styles
    ================================================== */
    /* Note: Add new css to the media query below that you want to only effect the desktop view of your site */

    @media only screen (min-width: 800px) and (max-width: 1024px) {
    /* Add your Desktop Styles here */
    .page-id-9576 .iconbox_content {
    min-height: 540px;
    }
    }

    You can view the responsive view of the site here: http://responsinator.com/?url=http%3A%2F%2Fwww.corporatevideoservicesmanchester.com%2Fnew-home-latest%2F

    Regards,

    Ismael

    #132368

    Really appreciate the help here but I can’t see any difference with that code. I was trying to find a way to set the height of each column so that they extended down to the same height, as currently they extend to different degrees depending on the text content and how it wraps.

    Many thanks,

    #132369

    I found a topic saying you had to declare these values three times for all browsers, but it still doesn’t seem to have an affect on the iconbox column background colours. I just want some way to make all my columns the same height regardless of how much text content is in each one whilst still being responsive.

    .page-id-9576 .iconbox_content {

    min-height: 440px;

    }

    .page-id-9576 .iconbox_content {

    min-height: 440px;

    height:auto !important;

    }

    .page-id-9576 .iconbox_content {

    min-height: 440px;

    height:auto !important;

    height:440px;

    }

    #132370

    Hi guys, just wondering if you can help here as I would have expected some way to set the height and width of each iconbox content area. Otherwise, how can you ensure that columns all align neatly when viewed on tablets, especially iPads?

    For example, if you create three columns and add an iconbox, then populate it with text of roughly the same length it will look great on computers. However, when this scales for tablets it’s near impossible to get the amount of text in each column to wrap to the exact same line, so you need some way to set the height and width for the iconbox content area when viewed just on iPads or tablets?

    Many thanks,

    #132371

    Hi,

    This code does work on my end. It will force the iconbox to have a minimum height aligning them properly.

    /*
    Desktop Styles
    ================================================== */
    /* Note: Add new css to the media query below that you want to only effect the desktop view of your site */

    @media only screen (min-width: 800px) and (max-width: 1024px) {
    /* Add your Desktop Styles here */
    .page-id-9576 .iconbox_content {
    min-height: 540px;
    }
    }

    Please remove browser cache then reload the page. You need to experiment with Media Queries to align them properly on different browser width.

    Regards,

    Ismael

    #132372

    Thanks again for the reply here, but I always clear the cache and use Ctrl + F5 to refresh and didn’t see any results when using the Responsinator for testing? It looks fine on a computer monitor, so can you just clarify a few points to make sure I understand this correctly please.

    If I want to target just the iPad 768 x 1024 but need to set different heights depending on it’s orientation without affecting other screens, I should use something like this:

    iPad portrait 768 x 1024

    @media only screen (min-width: 768px) and (max-width: 768px) {

    .page-id-9576 .iconbox_content {

    min-height: 540px;

    }

    }

    For iPad landscape it should be:

    @media only screen (min-width: 1024px) and (max-width: 1024px) {

    .page-id-9576 .iconbox_content {

    min-height: 540px;

    }

    }

    Once I understand this I can work it out myself, just need to be sure that there isn’t something else wrong. Many thanks again for your time.

    #132373

    I’m just getting nowhere with this and have now tried tons of different combos. The only one that came close was:

    @media only screen

    and (min-device-width : 768px)

    and (max-device-width : 1024px)

    and (orientation : landscape) { /* STYLES GO HERE */}

    This does seem to set the height of the columns but unfortunately seems to prevent ALL other custom styles from being applied to the site in EVERY browser.

    #132374

    Hi,

    Please try this

    @media all and (device-width: 768px) and (device-height: 1024px) and (orientation:portrait) {
    /* your css rules for ipad portrait */
    }
    @media all and (device-width: 768px) and (device-height: 1024px) and (orientation:landscape) {
    /* your css rules for ipad landscape */
    }

    there is also this one which includes ipad mini

    /* All iPads Portrait & iPad Mini Landscape */
    @media only screen and ((width:768px) and (resolution:132dpi or resolution:263px)) or ((width:1024px) and (resolution: 163dpi)) {

    }

    /* Only iPad 1 & 2 Portrait & iPad Mini Landscape */
    @media only screen and ((width:768px) and (resolution:132dpi)) or ((width:1024px) and (resolution: 163dpi)) {

    }

    This website provide a lot of variations for ipad and ipad mini for different versions of ipad http://www.stephentgilbert.com/mediaqueries/#iPad

    Reference:

    http://stackoverflow.com/a/9504571/1245478

    http://css-tricks.com/forums/topic/target-ipad-ipad-only/

    http://i-skool.co.uk/mobile-development/how-to-target-ipad-mini-in-css-media-queries/

    Thanks,

    Nick

    #132375

    Hi Nick, thanks for the help but we had already visited many of those URLs and tried most most of the suggested queries anyway. Unfortunately though, it’s STILL NOT working and this is getting urgent now as we want to go live with the site. Some of the querires do seem to work, but then ALL the styles from the rest of the stylesheet are completely ignored and stripped out? We’re not meant to copy ALL custom styles and also paste these within the media queries too are we, as these apply to how the site should appear on all devices and browsers. EDIT: We’ve tried that and it still doesn’t work!

    Surely there is some easy way to simply set a predefined height for the iconbox background colour. Otherwise, how can you ensure that column layouts all stretch to exactly the same height when viewed on other devices for consistency?

    Could there be a bug in the theme? Another thing that really doesn’t help is the fact that when you add an image to an iconbox and rollover it with the mouse, it seems to expand slightly pushing content further down! Is there some way to prevent this from happening as it’s really annoying and makes aligning columns even more problematic too?

    Please can someone provide a solution to this. Many thanks,

    EDIT: The appear to be a mistake in the code you quoted above too, as there is a missing ‘)’ which will cause problems!

    #132376

    Hi,

    There are 8 versions of ipad media queries according to my count of different CSS websites , written by both gurus and others by spammers who just want their article in top 10 for the keyword, and most of the top 10 results seem to not work correctly. I saw we do a test, of the css media queries, and can get a nice article out of it I think that might just get to the top 10 for the ipad media query keyword.

    But before doing that let’s double check and set this up like this:

    Best way I think to do that would be to create 8 pages, and insert into each page a widget area. To each of the 8 widget areas need to add 8 different custom sidebars. And to each custom sidebar need to add the Enhanced Text Widget ( http://wordpress.org/plugins/enhanced-text-widget/ ) . And paste into each enhanced text widget 1 different media query to test. So this way at the end you will have 8 unique sidebars, each sidebar attached to its own page so that each one has different media queries from different sources.

    I think it would be a killer article.

    Media Queries are tough, especially when trying to target a screen size in portrait or landscape and may require lots of css adjustments. The answer is in those URLs. This is tedious but there is no 1 switch solution for customizing for a specific screen size. Lots and lots of css will have to be tweaked though it is likely to work on some but not all ipads.

    Thanks,

    Nick

    #132377

    Hi Nick, I’m a bit disappointed with that response as it doesn’t read very professionally. I wasn’t implying in any way that the media queries created by the BIG experts are wrong or don’t ever work?

    What I was telling you if you read my reply correctly was that in this instance it doesn’t seem to be taking affect on your theme! I’ve tried many different media queries (from the urls you posted, and others we have found when searching Google) and made countless different edits to them, but none seem to INFLUENCE the iconbox background height for us without stripping out the other styles at least. I don’t just post questions randomly here and instead spend considerable time searching for answers on Google and in your forums first.

    The only time I will post a question here is when something doesn’t work the way everyone else, including you say it should. I’m simply trying to figure out if this could be a problem with the theme or our server and am very appreciative of your time too. Considering I spent a lot of my time writing a big in-depth review on Theme forest saying how good both the theme and support is, I’m now very disappointed.

    I don’t understand what this has to do with side-bars either, as we’re having problems with the iconbox ONLY!

    #132378

    Hi,

    Sorry, I was being serious. Because I have a ton of problems also finding the right media query for the ipad, and I always wanted to get those sites in top 10 google serp for ipad media queries, whose queries don’t actually work (iphone too). You think I came up with that huge plan spur of the moment? I just figured you got a website and we can do this test and maybe get a nice article write about it. Sorry if it came out differently.

    This is as best as I can figure it out:

    1) There are a number of versions of iPad. Which one are you targeting?

    2) What browser on iPad are you targeting? (if its Safari, it has its own media queries specific to it, and also specific whether ios version is 5 or 6

    3) Retina enabled or no?

    4) What is the dpi?

    Now with these settings we can try to make something that will work, but not for every single iPad (this is my theory) It should work on a specific ipad for which the media query is being built, but it probably will not work on every iPad. (again my theory).

    I don’t have an iPad anymore. (kids , lol) but I can help you as far as I know. I still think this test with 8 pages would get some nice backlinks for you since i haven’t seen a css article like that for media queries.

    Thanks,

    Nick

    #132379

    EDIT Ok, so I’ thought I had found a solution by changing the reference to the iconbox Ismael suggested above from:

    .page-id-9576 .iconbox_content {

    to:

    #top.page-id-9576 .iconbox .iconbox_content {

    This solution was posted for another of your themes in another forum.

    Ah, just edited this as seen your reply above. No problem, that’s the downside to electronic communications as it’s easy to be taken the wrong way. Glad it was just a misunderstanding here as I have been very happy with the theme and support so far and REALLY DO appreciate every reply and your time too.

    Now one last question please.

    When I roll over an image in an iconbox it expands vertically a little, is there any way to prevent this?

    Thanks

    #132380

    Ah, spoke too soon. I added this style:

    #top.page-id-9576 .iconbox .iconbox_content {

    height: 560px;

    }

    But forgot to even add the media queries. I’m going through the different queries again now but so far it doesn’t appear to be having any affect again :(

    #132381

    Hi,

    Yeh my bad for structuring my reply in a way I wanted to structure the css article lol. So the tone was not directed at you but at the top10 results on google. I wanted that indignation … in any case…

    Don’t worry about my time. I am gonna write an article up anyhow …

    http://www.kriesi.at/themes/enfold/shortcodes/iconbox/ <— iconbox

    Do you mean the glyph? The heart and star?

    Or do you mean placing an image inside there.. Really need to see the css and look at it through chrome developer tools. I would guess there is no height set on the image container probably. or the height on the image is smaller than the height on the container and possibly a height set to auto somewhere. Hard to tell without seeing anything.

    Thanks,

    Nick

    #132382

    Hi Nick, no problem at all and sorry for misunderstanding you too :) Well, you may have a point after all with BIG guns who write these media queries as it just isn’t working for me at all and I’ve now tried the new code with pretty much every combination of querie too.

    I meant when you insert an actual image into the iconbox and rollover the image with your mouse, a highlighted area appears with an icon and the image area expands vertically by roughly 20px pushing content down further. Might be something to do with the: image-overlay-top style?

    I can send a link for testing purposes if you have some way I can pm you, or email directly. Whatever suits you best, but I can’t post the URL in a forum.

    Thanks again,

    #132383

    Hi,

    My email is usjahm (at) gmail (dot) com

    Thanks,

    Nick

    #132384

    Hi Nick, I’ve sent you an email about these issues so please can you let me know if you have received it. Many thanks,

    #132385

    Hi,

    Had a problem finding your email since you never told me you contacted me in the past via email, so this last email was filtered elsewhere.

    In any case let me post the portion of the email here that I think you wont object to;

    You said the following are the current issues:

    1) Finding a way to fix the height of the iconbox area when in a column

    2) When you rollover an image inserted into an iconbox there is a span which expands and pushes the content down.

    3) In IE, images added into an iconbox also stretch vertically out of perspective.

    4) In IE8, promo boxes don’t display properly and buttons float over text

    That’s about all our major problems, but the main one is the whole height issue with the iconboxes and if you haven’t time to help with the other issues don’t worry.

    I will answer them one at a time:

    1) ..working on now

    2)

    3)

    4)

    Thanks,

    Nick

    #132386

    Thanks Nick, really appreciate it. Seriously! For now I’ve had to resort to writing content that is almost exactly the same length, which is no fun task on a site the size of ours I can tell you.

    In reply to some of the questions I missed above.

    We were really wanting to target ipad2’s as the retina version has enough width to display the columns as they are intended on a full 1310px layout as far as I understand it anyway? I refer to a width of 1310px here as the 1210px wide layout seems to be 1310px when you consider padding etc.

    Suppose that should just mean Safari browser then?

    Unfortunately we don’t have an iPad (not big on apple really) so are using Responsinator exclusively for testing right now, but it’s seems very accurate when we have also used a friends iPad to view the site.

    Thanks again,

    #132387

    Hi,

    I pasted some css and was ready to submit when i looked higher up and saw the same css was already pasted up there. I am looking at that page you sent me in chrome and ff and ie10. I don’t see any problems except your have a different number of words in some icon boxes making a few have a different size.

    You site looks fine, and icon boxes look very nice.

    Nick

    #132388

    Hi designprime,

    Just trying to track what has been still been the issue reading the thread here but not having any luck really following it.

    Please re-state what your issues are at this point as I’m fairly certain we are beyond what we can do via support at this point and its much more in the territory of needing to be done by a freelance developer.

    There is a limit to what we can do for specific customization :)

    Regards,

    Devin

    #132389

    Thanks for the replies guys and I do appreciate your points Devin. My initial concern was that none of the media queries we’ve tried seem to have any affect on the theme which left me thinking there may be something wrong.

    Nick, thanks for the feedback and the iconboxes will look much better now as I’ve reduced the number of columns down from three to only two, giving content more space. The icon boxes should all align pretty neatly now because I spent tons of time re-writing the content so that it spanned almost exactly the same number of characters in each box. This will do for now, but it would have been nice if there were some way to specifically set the height and text size for each icon box when viewed on mobile device or tablet.

    Thanks for all the help on this anyway, just wish it could have been resolved for future reference and I would love to see some way to set the height of icon boxes in future releases, dependant on screen resolution etc.

    Thanks,

Viewing 27 posts - 1 through 27 (of 27 total)

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