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  • #508628

    I have the latest version of Enfold and recently updated to the latest version of Event Calendar Pro. My post slider no longer works after this update. I have contacted ECP and they cannot recreate the issue even though when I deactivate the ECP plug-in the issue resolves. They are recommending I check with you to see if there is anything that can be done within the theme files that might be causing this conflict. I appreciate your assistance. I can provide any log-in creds that you need.
    Thanks!

    #508830

    Hi cybervise13,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply. Please make sure you are running the latest version of the theme, 3.3.2.

    Regards,
    Rikard

    #509168

    yes, running latest version
    thanks

    #509361

    Hi,

    What happens if you deactivate all other plugins? Also, on what page are you using the post slider?

    Thanks,
    Rikard

    #509761

    On the home page, I have not tried deactivating any others because the Event Calendar Pro was the one de-activated when it started to work again.
    Thanks!

    #510154

    Hi!

    please deactivate all other plugins but Event Calendar Pro, to check if one is causing a conflict. Let us know about your result.

    Regards,
    Andy

    #510205

    I de-activated all others and it is the ECP plug-in causing the conflict as I said before.

    #510212

    I tried just using the blog posts widget instead of the posts slider and that won’t work either. Clearly there is a conflict with the Event Calendar Plug-in.

    #510890

    Hi!

    I checked your post slider on the link in private content and it works fine for me. Can you show highlight what’s going on using screenshots? you can use imgur.com or dropbox.

    Regards,
    Andy

    #511622

    If you actually log-in and view the home page with the visual editor, which I gave you creds for, you will see a post-slider that is supposed to appear under NEWS. Not the layer slider at the top of the page, the post-slider that comes with your theme. I cannot get blog posts to show up using any of the posts widgets unless I deactivate the ECP plug-in. I’m not sure how else I can explain it.
    It is not working unless the ECP is de-activated. This is a conflict with that plug-in that the dev’s of the ECP they tell me is theme related. I have included another page called test that if you would please log-in and see that the only thing on the page is the post slider and the blog widget and they will not display. We have hundreds of events in the ECP, switching that out is not an option. It was working fine until the last update as I have stated already.

    #512081

    Hi!

    Do you have a staging site for the site, so we can do some testing?

    Cheers!
    Basilis

    #512225

    This is a staging site.

    #514066

    any word?

    #514809

    Hi!

    I am testing it now on your staging, sorry for the delay

    Cheers!
    Basilis

    #516515

    Just checking to see if you found anything?

    #517070

    Hi!

    Can u please check your staging and let me know if it works?

    Best regards,
    Basilis

    #517403

    It is not working and you should have been able to see that with the site creds and urls I have given you. This ticket has been in progress for some time now and nothing is getting resolved. We have purchased several licenses of this theme and always suggest it to our clients as our number one choice. I have not had this much trouble with support in the almost 3 years we have been using this theme. This is getting very frustrating. If you can’t help, then please send this to someone who can. Thank you

    #517843

    Hi!

    I’m sorry for the delay. I can see the issue but I’m having difficulty accessing the site. I noticed that you created a page and changed the slug to “in-the-news”. Did you rename this page from “News” to something else?

    Cheers!
    Ismael

    #518129

    What do you mean you having trouble accessing the site? Are you getting errors, timeouts? Not even sure what the News page you are talking about has ever been mentioned in this thread. There is a test page noted in this thread that replicates this issue as well as the home page. If you actually log-in, you will see that.

    I think I have said over and over through this thread where the issues are, you asked me to recreate a test page which I did. I sent screen shots, I gave you log-in creds. This is getting ridiculous. Please read the thread as I feel this is going in circles and I have repeated myself as to where and what the problem is several times to several different people.

    #520085

    You sent an e-mail to me that is not showing here but the code you said you added in the functions.php was not there? Was that in the child functions? I did a search for that code on the whole site and didn’t find anything. I added it in the child functions and it didn’t do anything but create a bunch of code at the top of the home page when I previewed it. This is what the last e-mail said:

    The plugin overrides the post slider query as you can see in this page: ~/test/

    We added this in the functions.php file:

    add_filter('avia_post_slide_query', function($query, $params) {
    var_dump($query);
    return $query;
    }, 10, 2);

    I fixed the quotes/apostrophes btw so that the code was correct and it still did nothing. Please advise. ECP is also looking at this again.

    #520748

    Hey!

    I posted the code but upon further testing, I realized the query is rather correct so I removed it. I’m looking in the plugins Query.php file located on wp-content\plugins\the-events-calendar\src\Tribe folder and the pre_get_posts priority is high.

    add_action( 'parse_query', array( __CLASS__, 'parse_query' ), 50 );
    			add_action( 'pre_get_posts', array( __CLASS__, 'pre_get_posts' ), 50 );
    

    I’m not really sure if this has anything to do with the issue but if you can provide the FTP details, we’ll test it. Thank you for your patience.

    Also, it’s quite difficult to debug the issue because we can’t reproduce it on our installation. This is a screenshot of the post slider and the events above it:

    The post slider works fine even if the ECP plugin is activated.

    Best regards,
    Ismael

    #521815

    They are now looking into it so if they cannot come up with a solution, I will give you the ftp login. I just don’t want both of you in there at the same time over writing each other. Thanks,

    #521834

    Hey!

    alright. Let us know when they are done and we should have a look again.

    Regards,
    Andy

    #526361

    Here is the reply from ECP. Please let me know if I can send you credentials for FTP and admin and please help resolve this issue. They are unable to do anything further. We added a debug.

    From:ECP:
    I am sorry, I forgot to get back to you about this. Please feel free to set WP_DEBUG to false, which will hide those errors. You might not remove the debug bar or revert SAVEQUERIES just yet, as Kriesi themes might find those interesting.

    The query on your site which is generating an error (I quoted it in my last response) is strangely quite different from the query that is running on my site when I have Enfold and Pro running side-by-side with a post slider. Here is my query:
    SELECT SQL_CALC_FOUND_ROWS distinct wp_posts.*,
    IF (wp_posts.post_type = ‘tribe_events’, wp_postmeta.meta_value, wp_posts.post_date) AS post_date
    FROM wp_posts
    INNER JOIN wp_term_relationships
    ON (
    wp_posts.id = wp_term_relationships.object_id) LEFT JOIN wp_postmeta AS wp_postmeta
    ON wp_posts.id = wp_postmeta.post_id
    AND wp_postmeta.meta_key = ‘_EventStartDate’
    WHERE 1=1
    AND (
    wp_term_relationships.term_taxonomy_id IN (1) )
    AND wp_posts.post_type IN (‘post’,
    ‘page’,
    ‘attachment’,
    ‘revision’,
    ‘nav_menu_item’,
    ‘wp_router_page’,
    ‘tribe_events’,
    ‘tribe_venue’,
    ‘tribe_organizer’,
    ‘portfolio’,
    ‘avia_framework_post’)
    AND (
    wp_posts.post_status = ‘publish’
    OR wp_posts.post_author = 1
    AND wp_posts.post_status = ‘private’)
    GROUP BY wp_posts.id
    ORDER BY post_date DESC
    LIMIT 0, 9
    Due to how your query is structured it is getting a duplicate column for post_date. Where as the properly structured one running on my system does not.

    The reason why I am giving you all of this technical information is because this falls well outside our scope of support. Technically we do not support third party themes here at all, especially when the issue is one of their widgets. But, I did not want to send you back/forth between support teams if I could at all avoid if, plus the Kriesi folks have been awesome. I wanted to help even thought it violated our TOS and probably would have disappointed our support manager here. Unfortunately, I have to send you back to Kriesi at this point. We are simply not qualified to be diagnosing Enfold queries. I don’t know what could be affecting this, why it’s different on your system, etc. We are just not true Enfold experts here. Hopefully though when you go back with the extra information we have collected, they will know what is up. Maybe they will have a good idea of why the query is changing and what could be causing it to vary so drastically from system to system.

    Please advise as soon as possible, we have been waiting to take this site live until this is resolved.
    thanks!

    #527835

    Hi!

    Thank you for the update. Please post the FTP details here. We’ll try to debug the issue.

    Cheers!
    Ismael

    #528703

    Can you give me an idea of how long this will take, we need to launch this site asap. Thanks!

    #530605

    Hi!

    Sorry for the delay. I tried to access the site via FTP but I got a 530 Login authentication error. It means that the login details above is incorrect. Anyway, I disabled the ‘Recurring event instances” in the plugin’s General Settings and it somehow fix the issue. Please pass that info to the ECP support team. http://cp-lin02.hosting.zimcom.net/~anderson/testtest/

    Regards,
    Ismael

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