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Hello,
I installed the Enfold theme and it worked perfectly fine for about 5 hours. The suddenly, after I published a webpage, the preview function stopped working. In 90% of cases the message “You do not have permission to preview drafts.” appears when I try to watch the preview of a page. The other 10% of the time it works fine.
When I go to “Appearance->Customize”, the preview does not work as well. Instead there is a WordPress login page which says “Session expired. Please log in again. You will not move away from this page.”. However, when I try to log in there, the same message appears again.Once published, the website itself looks fine and works.However, the scrolling buttons (which appear for example at a masonry gallery on the right and left when you click on a picture) on the published website disappeared (there are just empty boxes instead of arrows). The same goes for the “go up” button at the very end pf the page.
I already tried deactivating several Plugins and created a completely new installation of wordpress where I transferred the page to. Again, it worked for a few hours and then the bug appeared.
Thanks for any help!
Best Regards,
ChristopherHi ChristopherLang,
Try logging out of WordPress, clear your browser cache and reload a few times to see if that helps. If not then please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi Rikard,
I tried the cache clearing and also different Browsers (Firefox and Chrome) – without any change.
Could the problem occur because I have two different WordPress installations in the same ftp-Location? (So there is a WordPress_04 and a WordPress_05 folder in the same folder).Anyways I created a temporary admin account for you (see private content).
Thank you very much for your help.
Regards,
ChristopherHi,
Login details are not working for me unfortunately, could you verify them please?
Regards,
RikardHi Rikard,
sorry for the inconvenience. I reset the password (see private content). I hope it will work this time (at least for me it worked).
Regards,
ChristopherHey!
We created a test and the preview is working. Since you’re working on the page for 5 hours, the user session probably expired. This is the test page:
http://oro-hks.de/wp-admin/post.php?post=3648&action=edit
Cheers!
IsmaelHi Ismael,
I also tried logging out and back in multiple times. Unfortunately it had no effect. When I want to preview the test-page you created I get the error message “You do not have permission to preview drafts.”. And that although I am logged in as admin.
I just tested previewing the “normal” page I created as webpage and it worked perfectly fine. Seconds later I tried the exact same thing again and the error message appeared again. It really seems completely random to me. Most of the time I get the error message but sometimes (it feels like in 10% of instances) it works normally as you would expect.Cheers,
ChristopherHi!
When I want to preview the test-page you created I get the error message “You do not have permission to preview drafts.”. And that although I am logged in as admin.
Remove browser history and cookies or work on another browser. Let us know if the issue happens again.
NOTE: Make sure that cookies in your browser are enabled.
Regards,
IsmaelHi,
so I tried deleting the cookies and the cache and the history in Firefox and Chrome but it did not do the trick.
However, the problem somehow never seems to occur when using Edge so I will do that from now on.Thanks for your help ;-)
Best Regards
Christopher
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