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  • #505919

    I tried installing the enfold theme, I’ve tried both the Full version and WP Only version

    But keep getting an error message

    Error message:
    White box – nothing else on screen
    “Are you sure you want to do this?

    Please Try Again”

    I click try again and still does the same thing

    I’ve noticed others have had this same problem, but can not see how to resolve this, please can someone help

    #505962

    Hi lynettebrown!

    Are you using the latest version of Enfold, 3.3.2? Make sure to deactivate all plugins while testing as well.

    Cheers!
    Elliott

    #505969

    Hi Elliott

    I’ve deactivated all the plugins, we purchase the theme last night so I would think it would be the latest version, but not sure how to check that,

    It’s still doing the same thing with the plugins off

    any other ideas?

    #506123

    Hi!

    can u give us access to check it, please?

    Cheers!
    Basilis

    #508314

    only just seen your reply

    thank you

    Lynette

    • This reply was modified 8 years, 6 months ago by Yigit. Reason: moved content to private content field
    #508337

    Hey!

    Please try installing the theme via FTP – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

    Regards,
    Yigit

    #508355

    thank you will look into this

    #508358

    Hey!

    Please do so and let us know so we can mark the thread as resolved or assist you further

    Regards,
    Yigit

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