Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 8, 2014 at 2:26 pm #315053
    autogrupo

    Hi,

    I updated my wordpress to 4.0 and also updated my enfold theme to the latest update and now I can’t see my welcome page and also de tabs that have sup-pages that I customize. Please I need Help on this.

    Thanks,

    Guillermo

    September 8, 2014 at 2:51 pm #315080
    autogrupo
    This reply has been marked as private.
    September 8, 2014 at 2:52 pm #315084
    Yigit

    Hey!

    It seems like you are still using the older version 2.6. Please login on ThemeForest with the account you have purchased Enfold and go to Downloads section to download the latest version 2.9.2 and update the theme via FTP – http://vimeo.com/67209750

    Cheers!
    Yigit

    September 8, 2014 at 3:39 pm #315144
    autogrupo

    Hi Yigit,

    Right now is in the latest update. It was updated from the 2.6 to the 2.9.2

    That is why is very strange what is happening. What I can do?

    September 8, 2014 at 3:42 pm #315146
    Yigit

    Hey!

    Please try de-activating all active plugins and check if that helps.

    Best regards,
    Yigit

    September 8, 2014 at 4:23 pm #315184
    autogrupo

    Hi Yigit,

    I de-activate all plugins, refresh my page and nothing happens. It looks the same :/

    September 8, 2014 at 5:40 pm #315221
    autogrupo

    Hi,

    I tried at least to change the welcome page into one saying “We are under maintenance” but it doesn’t show it.

    Also I tried to install again the lates update 2.9.2 and nothing.

    Please Help!!!

    I see an error while uploading to the FTP. Maybe is that idk.

    September 8, 2014 at 5:56 pm #315237
    Dude

    Hey!

    Yes, maybe that’s the reason – but we can’t say it for sure without knowing the error message. You can also try to deactivate all plugins – maybe a plugin is incompatible with WP4.0.

    Best regards,
    Peter

    September 8, 2014 at 6:12 pm #315256
    autogrupo

    Hi Peter,

    Again I de-activated all the plugins and it keeps showing nothing.

    Also this is te file that is failing to upload: MKD /var/www/html/wp-content/themes/enfold/config-layerslider/LayerSlider/static/scss/.sass-cache/dcdbb31ab373124dcb7a9ab31d24df8e7fe5bbb4

    If I updated from 2.6 to 2.9.2, does that matter?

    I really need a solution and sorry put if I didn’t updated wordpress and the theme I would now being having this errors.

    Thanks and sorry for bothering!!!

    September 8, 2014 at 6:16 pm #315261
    Devin

    Hey!

    When you say that it shows nothing, what isn’t showing and where? When you updated over FTP did you do a full replacement of the entire theme folder?

    Cheers!
    Devin

    September 8, 2014 at 7:12 pm #315295
    autogrupo

    Hi Devin,

    If you enter to http://www.autogrupopr.com in the home page u will not see the slider and some information, also the youtube videos that I have there. Also in the menu you can only acces 3 tabs from the 7 that I have. The tabs that cannot be accesed are custom, because they are a drop down sub-pages.

    Yes I replaced all the folder.

    Thanks!!!

    September 8, 2014 at 7:59 pm #315318
    autogrupo

    I think I might found the problem, going thru the pages I entered the slider edit page and saw this message: “Server configuration issues detected!
    phpQuery, an external library in LayerSlider, have unmet dependencies. It requires PHP5 with the following extensions installed: PHP DOM extension, PHP Multibyte String extension. Please contact with your hosting provider to resolve these dependencies, as it will likely prevent LayerSlider from functioning properly. This issue could result a blank page in slider builder.”

    Could this be the error?

    Thanks!!!

    September 9, 2014 at 4:08 am #315551
    Ismael

    Hi!

    You need to contact your host to install those php extensions for the layer slider. Have you tried deleting the slider then create it again from scratch?

    Cheers!
    Ismael

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