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  • #12095

    Hi,

    With a product set up with one or more images, when I click on the image to view, the image displays correctly however it always displays an additional counter to a non existant image.

    So if I have one image, the lightbox will show 1 of 2 and when you click on the arrow for the other image it displays the following error message:

    Image cannot be loaded. Make sure the path is correct and image exist.

    This happens on any number of images.

    Is there a setting to change? Or is this a bug?

    #74233

    Hey jasonjoyce,

    That doesn’t sound like the correct behavior at all. Can we take a look at your site and the issue live?

    Regards,

    Devin

    #74234

    I am having the same problem as well.

    #74235
    #74236

    Hey jasonjoyce,

    I’m not getting the same issue. Is it just in a specific browser or anything?

    Could you make take a screenshot of the error?

    Regards,

    Devin

    #74237

    Good Question, didn’t check that.

    It happens in Firefox 12.0 screenshot http://www.southernfilters.com/screenshot.jpg

    lightbox doesn’t work at all in IE 9, but it does open the image in the same browser window

    Works on Chrome fine

    #74238

    Hi jasonjoyce,

    I’m still not getting the error in IE9 or FF12. Can you try doing a hard refresh on those browsers to clear out your local cache and then viewing the page again.

    Regards,

    Devin

Viewing 7 posts - 1 through 7 (of 7 total)

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