Product page issues

8 posts from 2 voices

• Started 2 months ago by Femme_Fatale
• Latest reply from Devin
• This topic is not a support question

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1. 

   Femme_Fatale
   Member

   Hi again,
   I have an issue with all of my product pages. When I click to view a product it have a normal link as such:

   http://femmefatalecosmetics.com.au/shop/daydream-surprise

   then a few seconds later it scrolls (automatically) down the page and the link changes to this:

   http://femmefatalecosmetics.com.au/shop/daydream-surprise/#tab-description

   How can I stop this from happening? Also the description/reviews tabs at the top of the product information is missing, they're stacked above one another instead of the proper layout (side by side, bordered). All the borders from my product pages are missing, and I can't figure out how to add new product thumbnails either. I only have the option to insert them into posts as an image alone or a gallery but am unsure if this is just a WC issue not an issue with Abundance.

   Posted 2 months ago #
2. 

   Devin
   Moderator

   Hi Femme_Fatale,

   The first thing you need to do is update your theme files. The WooCommerce 2.0 update was Abundance version 1.8 and it looks like you are still on 1.2.1 earlier last year: http://femmefatalecosmetics.com.au/wp-content/themes/abundance/style.css

   You can download the most recent theme files from your Downloads on Themeforest and then unzip that main package to get to the abundance.zip file that can used to update the theme. If wordpress isn't able to write over your current theme folder you'll need to install via FTP.

   If you have made any changes to the theme files, you will need to back those up so that they can be re-applied after you update.

   This issue however has been related to third party plugins interfering with WooCommerce even after the theme update has been applied. You can see the current issues and fixes for WooCommerce 2.0+ and Abundance 1.8 here: http://www.kriesi.at/support/topic/abundance-woocommerce-20-bug-thread

   Regards,

   Devin

   Posted 2 months ago #
3. 

   Femme_Fatale
   Member

   Hi Devin,
   I had installed the new version of Abundance to the wrong area, which I have corrected and everything is as should be - thanks so much for your help :)

   I forgot to mention - when I am on a product page the first column in the footer seems to drop down one row, any idea on how I can fix this?
   Thanks :) eg - http://femmefatalecosmetics.com.au/product-category/nails/viewbybrand/femmefatale/

   Posted 2 months ago #
4. 

   Devin
   Moderator

   It looks like those menus in the footer are set as Mega Menu's. If you are just re-using menus there then create new ones that are just regular menu items. If they are already specific to the footer, go through and remove the checkbox on each that makes it a mega menu and that should fix the spacing and invisible links/formatting.

   Regards,

   Devin

   Posted 2 months ago #
5. 

   Femme_Fatale
   Member

   Hi,
   I went and checked through each page in the Menu settings, and none are selected as a Mega Menu. Then I removed the first column's menus to replace as new, and the second column contents then went into where the first column is on the homepage in the footer, and had the same issue as well although none of those were set as mega menus either.
   I put the new content into column 1 and the same issue is happening. Am I doing something wrong?
   I noticed when I put the mouse over the gap that is created between 'About Us' header and the 'contact' page (in footer) there is a link to 'international stockists' this page is in the menu from the top nav bar at the top of the page, and should not have a link down there. i checked this page (international stockists) in the menu settings but it is not set to anything other than a normal menu item.
   Sorry for all the Q's!
   Thanks :)

   Posted 2 months ago #
6. 

   Devin
   Moderator

   Can you create a temporary admin account for me so I can log in and take a look? Not sure whats going on but perhaps I'm missing something from the front end view.

   You can send the information to my email at DevinVinson (at) gmail.com. Make sure to include a link to this topic so that my spam filter doesn't grab it :)

   Regards,

   Devin

   Posted 1 month ago #
7. 

   Femme_Fatale
   Member

   Done, please let me know if you don't receive anything.
   Thanks!

   Posted 1 month ago #
8. 

   Devin
   Moderator

   I've taken a look and sent you an email :)

   Posted 1 month ago #

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