Products are all screwed up

15 posts from 4 voices

• Started 8 months ago by evanrigs25
• Latest reply from Dude
• This topic is not a support question

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1. 

   evanrigs25
   Member

   I was trying to edit the preview images to fit inside the box correctly, and made a few adjustments in the woocommerce>settings>catalogue
   area, now all of my product entries are the entirely wrong size, and I'm starting to panic.

   http://gear.upstageusa.com/?product=william-ball-lock

   Posted 8 months ago #
2. 

   evanrigs25
   Member

   Awesome. Figured out that it was a menu problem, litterally after posting this.

   Still cant figure out how to make the preview images fit inside the box without cutting them off though

   http://gear.upstageusa.com/?product_cat=harnesses

   Posted 8 months ago #
3. 

   Ismael
   Moderator

   Hi,

   It is using the thumbnail size that you can find in woocommerce-config > config.php

   $avia_config['imgSize']['shop_catalog'] = array('width'=>200, 'height'=>140);

   Regards,
   Ismael

   Posted 8 months ago #
4. 

   evanrigs25
   Member

   Forgive me, I still have much to learn, but are you saying I need to use the above code somewhere in the config.php root file?

   When I use images that werent provided by the vendor, it works fine, becasue the average image size is much smaller

   Posted 8 months ago #
5. 

   Ismael
   Moderator

   Hi,

   The Newton Harness image is only 200x100px. It is not being cut off. I don't see any problem with it. My suggestion is to resize all of your images to make them uniform in size before uploading. Your vendor should provide you images with size of 200x500px.

   Regards,
   Ismael

   Posted 8 months ago #
6. 

   evanrigs25
   Member

   Ah, but what I'm really worried about is the featured image when you go to the category itself. When on the products actual page it looks just fine.

   Posted 8 months ago #
7. 

   Mya
   

   Hi,

   The original image you upload is automatically resized to the appropriate size. You can change that size by editing the code you see in Ismael's post above. Or you should be able to overwrite the existing thumbnail images by going to your Media folder and uploading resized thumbnails. It's a bit more tedious but will give you control. Just be sure to look in your functions.php file for the appropriate sizes.

   Mya

   Posted 8 months ago #
8. 

   evanrigs25
   Member

   Ive tried re scaling the images, and I've resized the images on my computer and imported a special featured image, but it still only shows a portion of the product in the category view.

   http://gear.upstageusa.com/?product_cat=harnesses

   as you'll see in the link above, one pic is full sized, and one is a tiny portion. Both of those featured images have a height of 300px.

   Posted 8 months ago #
9. 

   evanrigs25
   Member

   I have also tried entering the code, and resizing to 500px height. Nothing works.

   Posted 8 months ago #
10. 

    evanrigs25
    Member

    Also, when I have a product that for some reason displays correctly when the featured image is correct, and I add a gallery pic that is larger, it replaces the correct featured image, and I'm back to square one.

    Posted 8 months ago #
11. 

    Ismael
    Moderator

    Hi,

    I think you removed all of the featured image. We can't inspect it. Please put it back so that we can give you a solution.

    Regards,
    Ismael

    Posted 8 months ago #
12. 

    evanrigs25
    Member

    Sorry.

    I regenerated the thumbnails and that solved some of the problem.

    But if you look at the carabiner category, http://gear.upstageusa.com/?product_cat=carabiners , the two images are the same size, and yet they are featured in different sizes.

    I cant figure out why.

    Then, if you look at the Vulcan Triact Lock http://gear.upstageusa.com/?product=vulcan-triact-lock-black the images are once again cut off.

    Posted 8 months ago #
13. 

    Ismael
    Moderator

    Hi evanrigs25,

    Try to reupload the image of the product which doesn't have the right width, this might fix the issue.

    Regards,
    Ismael

    Posted 8 months ago #
14. 

    evanrigs25
    Member

    So, I finally figured it out. The solution was to look at the WooCommerce docs on adding product images. Their methods aren't very clear.

    I tried to adjust the images with a non Kriesi theme, and still had the same problem so I knew it was on the WooCommerce side of things.

    Thanks for all your help though!

    Posted 7 months ago #
15. 

    Dude
    Dude

    Hey!

    Glad that you solved the issue :)

    Regards,
    Peter

    Posted 7 months ago #

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