Viewing 7 posts - 1 through 7 (of 7 total)
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  • #172094

    Hi there,

    We’ve been having some slowness issues with our site so we updated the theme, woo-commerce, and WordPress today. As of today, we should be using the newest versions of all.

    After the update we can no longer see the products in our shop anywhere where they are supposed to appear: shop page, homepage (dynamic template). Says “No products found which match your selection.” I have checked all of the settings in WooCommerce to ensure the product catalog is set to the shop page. Don’t know if this is a WooCommerce issue or a theme issue or a compatibility issue. Nevertheless, because its an ecommerce site, we can’t afford to be down.

    Help?

    Thanks so much!

    #172095

    I should add that the website is: http://www.kendrareneejewelry.com/

    #172805

    Hello!

    The website is on maintenance mode. Have you tried updating a single product?

    Regards,
    Ismael

    #172850

    Hi there,

    I turned on maintenance mode as we work out the issue. Updating the product helped a little – I now see the description and product image, but I still DON’T see a “add to cart” button, or drop down with options. Still, none of the Woo widgets are working.

    I can give you access to the backend if you think you can help me resolve this?

    Cheers,

    Jaime

    #173489

    Hello!

    Please post the login credentials as private reply – we’ll look into it.

    Cheers!
    Peter

    #173687

    Hi Dude,

    I was able to fix this! Even though I had pulled the updated Woo into the plugins folder, and even though the backend said the most current version, I actually had to run the update behind the big pink button at the top of the page!

    Thanks!

    Jaime

    #173981

    Hey!

    Glad it is working now. :)

    Regards,
    Ismael

Viewing 7 posts - 1 through 7 (of 7 total)

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