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Tagged: products not in cart
November 3, 2012 at 3:38 pm #17532
I work in Firfox 16.0.2 and all seems to work fine. But in Firefox 15.0 and in Chrome the products will not go in to the cart. How can this be solved en how can i be sure that is works fine in al the other browser versions. Is this a thing for my hosting company? I read something about it on this blog, but i did not understand it completely. I hope you can fix this, thank you in advance!
Anita RoelinkNovember 4, 2012 at 7:54 am #95796
Which OS are you using? Mac or Win? I tried to reproduce the issue on Win8 with Chrome, Firefox 16/15 and the ajax cart widget at the top worked fine. However it took 3-4 seconds until the ajax request returned a response and the cart/items were updated.November 9, 2012 at 9:51 am #95797
Hi, I work in Windows. In Chrome on category level the products will not go in the cart widget at the top. On product level it seems to work fine. I am worrying that my customers experience problems with this, because they pointed out to me. I work in Firefox 16.0 and that works fine as well. So many people, so many browsers… what can I do?
Best regards, AnitaNovember 9, 2012 at 4:23 pm #95798
I believe it’s because you are running an older version of the theme files which has not been updated to work with the new version of WooCommerce.or even WordPress 3.3+.
It looks like you’ve done a lot of customization to the theme so when you download the new version from Themeforest (under your downloads) you’ll need to look at the version.rtf inside the main zip and look at what items/pages have been updated so you can manually update them and backup your changes to be re-applied.
DevinNovember 9, 2012 at 9:57 pm #95799
Hi Devin, i bought the theme in july this year. Is it already an older version?
Where can I see the version of Abundance? All the plugins give you an update for a new version. Abundance won’t do that?
Like to hear from you, thank you!
Regards, AnitaNovember 10, 2012 at 5:52 am #95800
The theme isn’t registered with the wordpress database like plugins as its only available through Themeforest. So there is no notification system in place.
Releases tend to coincide with changes to WordPress or in this case WooCommerce since its such an integral part of the theme. Just about any time there is an update of WordPress you should check if the theme you are using got an update as well and any major release of WooCommerce too.
DevinNovember 10, 2012 at 10:10 am #95801
Hi Devin, I upgraded Abundance to the last version. In Chrome the avia cart is still not working. You get informed that products are added but no products are shown in the cart at the top. Only if you click through, you will see the products I hope this problem can be solved… thanks for your time!
Regards, AnitaNovember 10, 2012 at 12:59 pm #95802
It could be that something else is interfering with the ajax to add the cart live since the way I’m seeing the behavior is the products get added but the cart does not get updated until page reload.
Try disabling all active plugins besides WooCommerce and testing the add to cart. Maybe sure to refresh the page a few times so you aren’t getting any cache issues before testing.
DevinNovember 13, 2012 at 4:41 pm #95803
All the plugins are disabled at the moment, it is still not working, I really hope there is a solution… Thanks, AnitaNovember 13, 2012 at 7:01 pm #95804
As Peter first mentioned, I believe there is just a huge delay from your server on sending back the response that puts the items in your cart. It takes 3-4 seconds for the item to be shown going into the cart via ajax.
I’ve tagged Peter on the topic to see if he has any ideas on what might be causing such a delay and what could be done to speed it up.
DevinNovember 21, 2012 at 12:51 pm #95805November 23, 2012 at 9:25 am #95806November 23, 2012 at 3:38 pm #95807
OK, thanks. Today I downloaded a plugin of WooCommerce Advanced Ajax Layered Navigation and the shop slider row on the front page goes crazy. The slider is not active, you have to scroll it manually, but with the layered plugin the slider slides very fast.
So, because this is also Ajax, it seems to be that nothing with Ajax will work… I am very curious what this could be… Thanks for your time and have a nice weekend!
AnitaNovember 24, 2012 at 7:56 am #95808November 27, 2012 at 4:00 pm #95809
The latest plugin of the layered nav widget is just from 2 days ago (plugin is not active). The issue with the ajax shopping cart is from the beginning. The shopping cart is only working in Firefox 16. Do you have any solutions, or Kriesi? There are no orders coming in and that’s makes it very difficult…
Best regards, AnitaNovember 28, 2012 at 7:58 am #95810
Tbh I did not come across these ajax issues before and maybe it’s a hoster related problem. If possible I’d try another hoster and check if the problems persist. Maybe your hoster blocks certain requests or you need to change the server configuration…December 6, 2012 at 5:03 am #95811
might i suggest editing the wp-config.php and adding
or find the line that says
define(‘WP_DEBUG’, false); and change to true
then load the cart and see what errors pop up.
also there is this
which works along with http://wordpress.org/extend/plugins/debug-bar/
I have not tested this plugin myself though.
the issue I had with no items appearing in my cart was a plugin called Share your cart
the items were still in the cart, but it would not display them till i clicked checkout.December 6, 2012 at 5:28 am #95812
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