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    I work in Firfox 16.0.2 and all seems to work fine. But in Firefox 15.0 and in Chrome the products will not go in to the cart. How can this be solved en how can i be sure that is works fine in al the other browser versions. Is this a thing for my hosting company? I read something about it on this blog, but i did not understand it completely. I hope you can fix this, thank you in advance!

    Best Regards

    Anita Roelink



    Which OS are you using? Mac or Win? I tried to reproduce the issue on Win8 with Chrome, Firefox 16/15 and the ajax cart widget at the top worked fine. However it took 3-4 seconds until the ajax request returned a response and the cart/items were updated.


    Hi, I work in Windows. In Chrome on category level the products will not go in the cart widget at the top. On product level it seems to work fine. I am worrying that my customers experience problems with this, because they pointed out to me. I work in Firefox 16.0 and that works fine as well. So many people, so many browsers… what can I do?

    Best regards, Anita


    Hi Anita,

    I believe it’s because you are running an older version of the theme files which has not been updated to work with the new version of WooCommerce.or even WordPress 3.3+.

    It looks like you’ve done a lot of customization to the theme so when you download the new version from Themeforest (under your downloads) you’ll need to look at the version.rtf inside the main zip and look at what items/pages have been updated so you can manually update them and backup your changes to be re-applied.




    Hi Devin, i bought the theme in july this year. Is it already an older version?

    Where can I see the version of Abundance? All the plugins give you an update for a new version. Abundance won’t do that?

    Like to hear from you, thank you!

    Regards, Anita


    The theme isn’t registered with the wordpress database like plugins as its only available through Themeforest. So there is no notification system in place.

    The latest version of themes can be seen here: http://www.kriesi.at/support/topic/ (Purchase code hidden if logged out)(Purchase code hidden if logged out) -theme-version

    Releases tend to coincide with changes to WordPress or in this case WooCommerce since its such an integral part of the theme. Just about any time there is an update of WordPress you should check if the theme you are using got an update as well and any major release of WooCommerce too.




    Hi Devin, I upgraded Abundance to the last version. In Chrome the avia cart is still not working. You get informed that products are added but no products are shown in the cart at the top. Only if you click through, you will see the products I hope this problem can be solved… thanks for your time!

    Regards, Anita


    Hi Anita,

    It could be that something else is interfering with the ajax to add the cart live since the way I’m seeing the behavior is the products get added but the cart does not get updated until page reload.

    Try disabling all active plugins besides WooCommerce and testing the add to cart. Maybe sure to refresh the page a few times so you aren’t getting any cache issues before testing.




    Hi Devin,

    All the plugins are disabled at the moment, it is still not working, I really hope there is a solution… Thanks, Anita


    Hi Anita,

    As Peter first mentioned, I believe there is just a huge delay from your server on sending back the response that puts the items in your cart. It takes 3-4 seconds for the item to be shown going into the cart via ajax.

    I’ve tagged Peter on the topic to see if he has any ideas on what might be causing such a delay and what could be done to speed it up.




    Hi Devin,

    Did Peter know something about the delay? Thanks!




    No, I couldn’t find a reason. I’ll mark this thread for Kriesi.




    Hi Peter,

    OK, thanks. Today I downloaded a plugin of WooCommerce Advanced Ajax Layered Navigation and the shop slider row on the front page goes crazy. The slider is not active, you have to scroll it manually, but with the layered plugin the slider slides very fast.

    So, because this is also Ajax, it seems to be that nothing with Ajax will work… I am very curious what this could be… Thanks for your time and have a nice weekend!





    Yes, have a look at this thread: http://www.kriesi.at/support/topic/ (Purchase code hidden if logged out)(Purchase code hidden if logged out) -show-up – probably the best solution is to contact the plugin authors.

    Best regards,



    Hi Peter,

    The latest plugin of the layered nav widget is just from 2 days ago (plugin is not active). The issue with the ajax shopping cart is from the beginning. The shopping cart is only working in Firefox 16. Do you have any solutions, or Kriesi? There are no orders coming in and that’s makes it very difficult…

    Best regards, Anita


    Tbh I did not come across these ajax issues before and maybe it’s a hoster related problem. If possible I’d try another hoster and check if the problems persist. Maybe your hoster blocks certain requests or you need to change the server configuration…


    might i suggest editing the wp-config.php and adding

    define(‘WP_DEBUG’, true);

    or find the line that says

    define(‘WP_DEBUG’, false); and change to true

    then load the cart and see what errors pop up.

    also there is this


    which works along with http://wordpress.org/extend/plugins/debug-bar/

    I have not tested this plugin myself though.

    the issue I had with no items appearing in my cart was a plugin called Share your cart

    the items were still in the cart, but it would not display them till i clicked checkout.



    @gdws: Thanks for the tip.



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