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Propulsion - Template Builder not self-organising

12 posts from 4 voices

Started 5 months ago by liveo
Latest reply from Nick
This topic is not a support question

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liveo
Member

Hi,
I'm building a page using the template builder which has always worked fine - Now all of a sudden it is not "self-organising" any more, so when I drag and drop the elements into the order I want, and save the changes, it just leaves the new elements at the bottom of the page. http://oliviera.com/restaurant/
To add a complication, the website is bilingual, and the template builder has no problems on the french version of the page: http://oliviera.com/fr/restaurant/

They've both worked fine n the past, even after the site went bilingual.

I'm stumped as to what is happening here. Any leads?
Thank you!

Posted 5 months ago #
Devin
Moderator

Hi liveo,

Have you done any recent updates or changes? Any new plugins or any plugins that have gotten updates?

Regards,

Devin

Posted 5 months ago #
liveo
Member

Hi Devin,

Sorry for the delay in reply.
A few plugins got upgraded during the holidays - but I strongly believe it was just Wordpress that was updated to 3.5 before this problem happened.

However, since last week we have also updated
- WPML CMS
- Woo-commerce

And have an additional problem, the duplication of page content (I see there is a thread here http://www.kriesi.at/support/topic/duplicate-product-descriptions for that)
You can see an example on the following pages:
http://oliviera.com/recipe/aubergine-oliviera-2/
http://oliviera.com/shop/aglandau-2/

Should I treat these problems separately or should they be resolved together?
Thank you!

Posted 4 months ago #
Dude
Dude

Hey!

Did you try Nick's solution: http://www.kriesi.at/support/topic/duplicate-product-descriptions#post-89254 ?

Best regards,
Peter

Posted 4 months ago #
liveo
Member

Thanks Dude, worked great for the products!
However, I have the same problem with the portfolio - http://oliviera.com/recipe/aubergine-oliviera-2/
Could you tell me what to change for that please ?

I'm also still having problems with the original issue of the template builder for the restaurant page which is not self-organising: http://oliviera.com/restaurant/
This is strange as it works on the french page - http://oliviera.com/fr/restaurant/

Many thanks

Posted 4 months ago #
Nick
Moderator

Hi,

Would you please set me up with a temp admin login/pw in order to get you back on track as quick as possible. My email is usjahm at gmail dot com.

Thanks,

Nick

Posted 4 months ago #
liveo
Member

Thank you Nick,
just created the admin for you. I'm on standby if you need anything -

Maia

Posted 4 months ago #
Nick
Moderator
Hi,

Had a minor malfunction. Your site ran out of memory. You need to log in using ftp, and delete the first line in your htaccess file which is at the base of your theme next to wp-config.php.
```
php_value memory_limit 128M ;
```
Sorry , looked like php was running as a module. But you need to ask your host to boost your alocated memory

Try adding the following line to wp-config.php file at the base of wordpress
```
define('WP_MEMORY_LIMIT', '64M');
```
Once you have that done. You need to read this post where i have the fix to portfolio posted http://www.kriesi.at/support/topic/latest-wpml-breaks-choices-portfolio-section#post-90888

Sorry again. Hosts cheap with memory are a menace,

Nick
Posted 4 months ago #
liveo
Member

Hi Nick - the site is down - should I be worried? No one on this end is working on it.

Posted 4 months ago #
liveo
Member

Ok getting the webmaster on it ASAP - Strange as we are hosted by Media Temple - is it something on their end?
Thank you, will let you know how it goes.

Regards,
Maia

Posted 4 months ago #
Devin
Moderator

Hi Maia,

Are you on a Grid server with MT? It doesn't look like they have any cluster issues reported at the moment but it could just be a short term issue.

Regards,

Devin

Posted 4 months ago #
Nick
Moderator

Hi,

Yeh, Media Temple I heard good things about. The screw up was mine. I tried to raise your memory allocation and I shouldn't have done that without having ftp information at hand. But your food distracted me also. :)

That second issue about self organization, I am unable to replicate. My only idea is that the browser you are using is at fault somehow, since 100% of the time , the order I save the individual items is the same order they remain in even after logging off.

Thanks, nick

Posted 4 months ago #

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