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Propulsion theme/website down internal server error 500

4 posts from 3 voices

Started 2 months ago by altonbaird
Latest reply from Devin
This topic is not resolved

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altonbaird
Member

Hi thee

I already had a long conversation with Go Daddy and they are ususally pretty good. They said the error isn't on their end. I am going to get server error logs but it takes 24 hours and apparently my site has been down for days which is brutal becasue I have 2 proposals out and the companies have probably been checking out my site which is down.

Any help greatly appreciated

http://www.dynamicwellnesscorporate.com

This is the email from GoDaddy support.

I will keep trying what I can which unfortunately at this point is not much.

All the best

Alto Baird, President Dynamic Wellness
954-670-4294

Posted 2 months ago #
KenH83
Member
Hello Alto,

Please do me a favor, just from a diagnostic stand point and create a file called test.php

Place the following code within test.php:
```
<HTML>
<HEAD>
<TITLE>
Hello World
</TITLE>
</HEAD>
<BODY>
<H1>Hello World</H1>
<?php echo "<p>Hello from PHP!";?>
</BODY>
</HTML>
```
Upload this to your webserver and then access the url for test.html (ex: http://www.yourdomain.com/test.php )

Ken
Posted 2 months ago #
KenH83
Member

I just wanted to write a follow up post to my earlier one.

The entire purpose of having Alto do this, is a diagnostic one. This is a very simple php file, which contains 95% HTML and a very simple line of php code that uses the 'echo' function, in it's proper syntax.

What this is going to achieve is, tell us whether or not something is actually wrong with the server. When some thing is wrong with a server it could be numerous things, but this will tell us if it is the server or some bad code from a 3rd party plugin, bad update on the template, wordpress or any other number of things.

This is just a starting point. And also, I believe it may be out of the scope of this support forum, but I'm willing to take the chance on helping Alto.

Thanks,

Ken

Posted 2 months ago #
Devin
Moderator

Hi Alto,

Are you able to log in to Wordpress? I'm guessing you can as I can bring up the login page. Try switching to one of the default wordpress themes (twenty twelve for example). If that fixes the issue, you may some corrupted data related to a theme setting.

Either way we can move forward from there. If you can however, I would suggest re-contacting GoDaddy and make sure they have done a security scan of your hosting server to make sure there isn't any malicious code installed somewhere and it wasn't an automated shutodwn by godaddy.

Regards,

Devin

Posted 2 months ago #

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