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  • #11514

    Hello.

    Because the thread “Videos keep playing” got closed I had to create this new one.

    As a professional I really need my website to work. I did a lot of research and it came down to your theme.

    I mainly do videos.

    Now that I’m facing a major problem with embedded videos I would like to get I refund of 35$ – is that possible?

    I won’t use the theme in the future and you can delete my license.

    As long as that problem exists it’s almost not useable as a motion designer.

    regards,

    - pr

    http://rudler.at

    #72014

    Hi!

    We do not issue refunds but you can try to contact the envato support staff: http://support.envato.com/ – maybe they’ll refund you the marketplace credits.

    Regards,

    Peter

    #72015

    Just out of curiousity: What is the problem with your videos? I found that even without a responsive theme I always managed to figure out issues I had with embing and resizing videos in general.

    Oh nevermind, I guess the title of the thread you mentioned explains it.

    #72016

    @kyena: the thing is if you click on one of the portfolio’s videos and you hit play to watch it and don’t have the time to watch the whole thing and choose to see another one the last one keeps playing (audio) in the background even you can’t see it. and that’s weired. I can’t “code around” that specific problem.

    #72017

    Hey!

    I’ll close this thread now.

    Best regards,

    Peter

Viewing 5 posts - 1 through 5 (of 5 total)

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