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Registering accounts with existing username or email

3 posts from 2 voices

Started 1 year ago by livetooextreme
Latest reply from livetooextreme
This topic is not a support question

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livetooextreme
Member

When trying to create some dummy accounts for my abundance theme website, I tested what would happen if a user entered an existing username or an email already associated with an account. What happened was nothing. It does not create the account, but the screen just re-freshens and clears the registering fields. This is somewhat confusing to a customer because there are no prompts that tells them that the username or email already exists or whether or not their account was created.

Is this a woocommerce bug or a theme bug?

Trey

Posted 1 year ago #
Dude
Dude

Hey,
if the user enters invalid data WooCommerce will output warnings (like "invalid username", "invalid email", "invalid postcode", etc.). Otherwise WooCommerce will just redirect the user to the "Order received" page. As far as I know there's no option for an "account created" message.

Posted 1 year ago #
livetooextreme
Member

Sorry, I don't think I was very clear...

What I was meaning is that when a new user is trying to register, and he attempts to register a username that already exists, it doesn't give him a warning or error message saying something like, "that user name is already taken." It just redirects back to the register page and doesn't say what happened, so the user can't really tell that his registration was cancelled.

If a new user tries to register with an existing username, it should pop up a warning or error message saying that the username is already being used.

Trey

Posted 1 year ago #