September 25, 2013 at 8:32 pm #166236
First a very big thank you, for being so active and dedicated to forum tech support. Most of us know nothing or just enough coding to get ourselves into trouble with site modification. Some developers are great with tech support while others offer none. so thank you for what you do offer and being so active.
It is obviously something for you that has grown into quite the monster as far as filtering and feeding recommendations for theme customizations. And normally after a question is posted to the forum a response can be had in under 24 hours. And then the replies can be even faster.
My question is this. Every once in a while it seems a post can slip through the ever widening gap in the forum for visual posts. I am wondering what we as posters should do when this happens? I understand your responses don’t necessarily come from the same visual forum that we see so personal pumps don’t really make my post more visible to you, just the public. And in turn make it harder for you to filter responses.
What is the appropriate length of time one should wait on a dead posted question? We the public have unfortunately taken for granted well under 24 hr responses. And I myself have mistakenly double posted or bumped a post.
i originally posted here
http://www.kriesi.at/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /
and that has never been answered after 3 or 4 days. but I did bump trying to clarify as the code was a bit out of hand.
then after a few days I decided to repost
with less code and clarify more because of the lack of response.
What do you guys think is the best practice for when something doesn’t get a response for multiple days? Is there some logical reasoning on your end as to why some get fast and multiple responses while some others get slow or no responses.
brockSeptember 25, 2013 at 9:59 pm #166264
We answer every single topic that gets posted where the user doesn’t say they have already found a solution.
The issue you are running into is that when you self respond it actually pushes the topic to the end of our queue. So it goes back around to that end of the line point.
We also browse through new posts every once in a while just to see if there are any emergencies, quick answers or the very basic questions like how to update (or something like this that mentions response times on the forums where I’m checking for an issue).
Right now we are actually amazingly busy so our normal under 24 hours response time will probably take a dive in the next few hours as our current queue has been rising all day even while we’ve been answering.
DevinSeptember 26, 2013 at 1:13 am #166319
I personally try to not bump posts, but this one has me stumped. I will await an answer. Hopefully it is a direct answer. Killer to wait a few days and then not get a clear helpful answer for an average user. this one just has me stumped. There is specific instructions on how to make the change in the parent directory but I just can’t seem to transfer that to the child theme.
Have a great day.
BrockSeptember 26, 2013 at 2:10 am #166332
The topic ‘Response times on forums’ is closed to new replies.