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  • #264361

    This theme has worked really well for a recent project. The only outstanding issue seems to be the video delivery in Firefox on the Mac when using the av_video short code (I tried the WP short code and that was worse :). All other modern browsers for PC and MAC tested successfully. The issues are:

    • the video “thumbnail” doesn’t show in FireFox (MAC). The control bar is there, but no image above it. Here is a screenshot of the error message that flashes before it goes blank.
    • when played in Firefox, the video is a quarter of the size it should be

    Any ideas on how to fix this?

    Build Specs:
    WP 3.9.1
    Enfold 2.7.1

    REF URL: http://piedmonthealthseniorcare.org/virtual-tour/
    TIA
    ~Rat

    • This topic was modified 6 months, 1 week ago by  ratputin. Reason: additional information added
    #264381

    Hello!

    Not exactly a theme issue, are you providing the right formats for each browser?

    https://developer.mozilla.org/en-US/docs/HTML/Supported_media_formats

    Cheers!
    Josue

    #264389

    Thanks Josue. I have solved the problem using the plugin Video.js – HTML5 Video Player for WordPress. It’s playing the self hosted vide perfectly across all browsers and has a Flash fall back for IE8. It even works in the layered slider on the home page.

    Thanks for responding so quickly and for making a wonderful theme.

    ~Rat

    #264391

    Great, glad you got it working :)

    Regards,
    Josue

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