Server Error after installation « Support Forum | Kriesi.at

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Server Error after installation

9 posts from 4 voices

Started 10 months ago by nexuslab
Latest reply from Dude
This topic is not resolved

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nexuslab
Member

I just installed the theme and got the following error. What can I do to undo this? Thanks

Server error
The website encountered an error while retrieving http://margarianlaw.com/. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Server error
The website encountered an error while retrieving http://margarianlaw.com/wp-admin/themes.php?activated=true. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Posted 10 months ago #
Ismael
Moderator

Hi nexuslab,

I just checked your site: http://margarianlaw.com/ and your page is under construction. Is the HTTP Error 500 (Internal Server Error) resolved now?

Regards,
Ismael

Posted 10 months ago #
nexuslab
Member

No, I have deactivated the plug in for the site not to give the Server Error.
The Server Error shows on Chrome browser. All other browsers just display a blank screen.

Posted 10 months ago #
Mya

Hi nexuslab,

You said you deactivate a plugin? Did you mean the Brightbox theme? Just want to make sure we're on the same page. :)

How did you install the theme? Appearance > Theme > Install or did you use FTP?

Regards,
Mya

Posted 10 months ago #
nexuslab
Member

Yes, after installing the theme, the website would go blank. WP displays a "broken theme" message.
After activating it again, it does what you see now. (I have installed and activated the theme again.)

I have tried both FTP and through the WP admin. Both installations lead to the same problem.

Thanks

Posted 10 months ago #
Mya

Hi nexuslab,

Have you tried to redownload the theme from ThemeForest? If not, do that. It's possible the download was interrupted somehow and you have a corrupted file.

Also, check to be sure you're using the correct Brightbox.zip? The original zip you download from ThemeForest contains a PSD folder, Documentation folder, License folder and the actual brightbox.zip. So you'll need to extract the second brightbox.zip then upload that file to WordPress > Appearance > Themes > Install.

Regards,
Mya

Posted 10 months ago #
nexuslab
Member

Hi Mya,

I have done all those :-)
Just to be sure I did that again. Same problem!

Posted 10 months ago #
Mya

Hi,

Okay, I'm going to tag the rest of the support team to see if they have other ideas.

Regards,
Mya

Posted 10 months ago #
Dude
Dude

Can you provide any server error logs? Error 500 (Internal Server Error) is a very general error and it doesn't really help us. Please check if your server meets the requirements listed here: http://wordpress.org/about/requirements/ and make sure that the allocated php memory is set to a reasonable value like 128M ( http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP ).

Posted 10 months ago #