Everytime I attempt to check out (as new user) I am getting the following message:
Action failed. Please refresh the page and retry.
Sorry, your session has expired. Return to homepage →
First Name is a required field.
Last Name is a required field.
Address is a required field.
Town/City is a required field.
Postcode/Zip is a required field.
Country is a required field.
State/County is a required field.
Email Address is a required field.
Phone is a required field.
Then I find even though this message is generated, a user has been created and I recieve and email confirming order.
Can someone please help?
I think you need to change the session duration. Each user gets an unique id so that the server knows which client/browser submits content (otherwise eg user A could submit content for user B, etc.). In your case the server stores these session data (unique user data) not long enough and the checkout process will not work properly. Please ask your hoster to increase the session time to a reasonable value.
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