If you have troubles since the update to WordPress 4.5 please read this post before opening a new thread.
Is there any shortcode I can use to apply the Hero Text / Callout style?
as documented on this page all shortcodes can be used through the “magic wand” tool in the visual editor. As far as I’m aware there is no shortcode to insert callouts. You can add dynamic elements or you can add a .callout class to something through HTML.
I hope this helps.
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