Viewing 11 posts - 1 through 11 (of 11 total)
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  • #402035

    Dear Support,
    Can we make a simple blog post list without thumbnail images

    #402370

    Hi eyammine!

    Try adding this to a codeblock element in the page to hide the thumbnails.

    <style type = "text/css">
    .blog-meta, .blog_meta, .big-preview, .big_preview { display: none !important; }
    </style>

    Best regards,
    Elliott

    #1266549

    hey guys, I don’t know how to start a new topic but I have a new issue and I need ur urgent help.

    the website site global-defence.net content not showing. precisely half of the content.
    here is the error

    There are 2 error tracked with this theme. They are :
    [11-Dec-2020 12:41:25 UTC] PHP Warning: array_flip() expects parameter 1 to be array, string given in /home4/globalds/public_html/wp-content/themes/enfold/includes/helper-assets.php on line 501
    [11-Dec-2020 12:41:25 UTC] PHP Warning: Invalid argument supplied for foreach() in /home4/globalds/public_html/wp-content/themes/enfold/includes/helper-assets.php on line 508

    I am not technical and I really need your help to get my website fully functioning again

    i had this issue before and you guys advised that it’s because I had open html markup in your content,

    #1266734

    Hi eyammine,

    Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1266744

    Hello Rikard, I went through the documentation and it looks complex to me. I thought I can update the theme from WordPress by pressing the update button. Can I give you access to my WordPress and fix it for me.

    #1266745

    I saw this message under enfold section in wordpress. it seems my developer fucked me over and left. how can I fix all that

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1266866

    Hi,

    Please try following this: https://kriesi.at/documentation/enfold/theme-registration/

    The login details you posted seems to be working, but it’s not possible to go to the WordPress backend after that, since it’s redirecting to the home page.

    Best regards,
    Rikard

    #1266879

    Hello Rikard,

    I put the token that my developer provided to me a long time before he leaves: 8f336f8d-6348-42d9-b448-fed304422c1a
    Then I clicked revalidated or remove token … after that, I got a green message saying ” Alright!! All Options Saved, No problems whatsoever”

    Below is the updated version, however the website still has the same issue!!!

    Theme Updates
    Once you have entered and verified your Envato Personal Token Key WordPress will check for updates every 12 hours and notify you here, if one is available

    Your current Enfold Theme Version Number is 4.7.4
    Your PHP version: 7.4.13

    #1266880

    I generated a new token and I got this error message

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1266881

    Ok i finally managed to register my token

    We checked the token on 2020/12/13 07:30 and we were able to connect to Envato and could access the following information:

    Your purchases
    Your username: HWakeb
    Your E-Mail: H (Email address hidden if logged out)

    I have the latest update and the issue still exist, so it seems it’s not an update issue.

    Theme Updates
    No Updates available. You are running the latest version! (4.7.4)

    Check Manually

    #1267109

    Hi,

    Please try installing the Envato markets plugin, to see if that helps. Also make sure that you are running PHP 7.2 or higher on the server.

    Best regards,
    Rikard

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