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Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 22, 2017 at 11:34 am #842432
    harshilvarsani

    Hello,

    My site is not displaying in responsive mobile view, instead it displays as a zoomed out full view when viewing on mobile.

    The site has a temporary redirect but it was working before. The only thing I added in was some flexbox code for icons to sit next to each other, not sure why that would change anything.

    It works correctly on the real web address but on the redirect it doesn’t

    August 22, 2017 at 1:43 pm #842536
    Victoria

    Hey harshilvarsani,

    This is very confusing. Why redirecting? Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    I get the same on both pages. What should it be?

    Best regards,
    Victoria

    August 22, 2017 at 2:28 pm #842570
    harshilvarsani

    Hi Victoria
    Sorry let me explain from the beginning. I am currently developing the main site. In the mean time I have a subdomain with a holding page. The redirect is so that any external user can type in the main site (which isn’t live yet) and be directed to the subdomain site.

    What you’ve sent is correct, it should be the same on both. the problem is when you look at mobile for both sites.

    August 25, 2017 at 10:34 am #843833
    Victoria

    Hi harshilvarsani,

    I logged in and I am seeing the blue page with a form, is this the page you need help with or can you point us at a specific page with a specific issue please.

    Best regards,
    Victoria

    August 25, 2017 at 10:44 am #843841
    harshilvarsani

    Hi Victoria

    Yes that’s right, it’s a single page site and that page with the form is the one that im having issues with when on mobile

    August 28, 2017 at 5:44 pm #844911
    Victoria

    Hi harshilvarsani,

    Below is what I see, I do not see any issues, could you explain a bit more, which part is not working for you? Do you want more padding on the sides?

    Best regards,
    Victoria

    August 28, 2017 at 10:24 pm #845062
    harshilvarsani
    This reply has been marked as private.
    August 29, 2017 at 4:38 am #845156
    John Torvik

    Hi,

    Are you using some custom code? If yes, just remove them and check it again.
    Ensure that youre using our latest version and if there isnt any plugin conflicting disabling all of them.

    Best regards,
    John Torvik

    August 29, 2017 at 7:14 am #845220
    harshilvarsani

    Hi I’m not using anything different or any additional plugins. Doesn’t explain why it’s working on one site and not the other because it’s meant to redirect. I gave temporary admin rights, is there anything you can see?

    August 30, 2017 at 4:57 pm #845864
    Victoria

    Hi harshilvarsani,

    It’s like that because it is an embedded iframe

    View post on imgur.com

    Normally, if it’s not an iframe it will look right.
    Best regards,
    Victoria

    September 11, 2017 at 1:29 pm #850469
    harshilvarsani

    Hi thanks for your reply and apologies for my delay in coming back. I’ve had a look and can’t see where that iframe has come from and where to delete it, or at least change the CSS that states 100vh and 100vw which I think is causing the issue when going to mobile.

    How can I change this/remove this?

    View post on imgur.com

    September 12, 2017 at 5:49 pm #851132
    Nikko

    Hi,

    I think you should see that in the index file of your main site (not the dev version), I don’t think the problem is with the css but the problem is the iframe which isn’t responsive, instead of using an iframe, why not redirect it to the dev version instead?

    Best regards,
    Nikko

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