Viewing 19 posts - 1 through 19 (of 19 total)
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  • #168551

    Hi,

    The social badges in the header don’t seem to work in IE8. The bar just shows blank. Any idea what is not working?

    Many thanks,
    Jonathan

    #169332

    Hi Jonathan!

    Are you using version 2.3.1? There have been issues with users local cache not being refreshed and it causing the icon fonts not to show and the 2.3.1 update had a fix to help with that.

    You can also try completely clearing your local cache for the site and see if that helps refresh the icon font files to show them properly.

    Regards,
    Devin

    #169533

    Hi Devin,

    It’s only in IE8. I haven’t updated yet but I will do so in the coming days and see if that helps.

    Many thanks,
    Jonathan

    #169545

    Update and see if that helps first. Make sure it also clear your IE cache before and after updating.

    #169740

    Hi Devin,

    The update doesn’t fix this unfortunately – the icons still don’t show on IE8. Fine on every other browser though I believe. Is this a theme issue that they just aren’t supported on IE8?

    #171229

    Hey!

    Can you post the link to your website so we can take a look?

    Cheers!
    Yigit

    #171291
    This reply has been marked as private.
    #171295

    Hello!

    I just checked your website on IE8 mode and icons appear on my end http://i.imgur.com/UuzT38r.jpg
    Have you tried to check your website on some other computer using IE8?

    Regards,
    Yigit

    #171308

    Thats really weird, I’ve seen it on two computers and they don’t show! =(

    #171364

    Using version 2.3.1 and I seem to habe using IE 8 same problem that the social media icons are not visible.

    See http://www.schiering.com – I just moved my site from playground to live.

    Regards, Ralf

    #172735

    Hello!

    Can you try the steps I just posted here: http://www.kriesi.at/support/topic/icons-still-not-working-in-firefox-and-ie/#post-172730

    There is something odd going on with IE under certain circumstances and we are trying to narrow it down to a specific case to find a fix.

    Regards,
    Devin

    #172751

    Sorry but won’t be able to look at this until later in the week. I will be back soon! Please keep this open and thank you for the help.

    #172854

    Hey!

    I find a temporary solution for the social icons. You can edit header.php, find this code:

    if(strpos($headerS,'bottom_nav_header') === false) avia_social_media_icons($social_args);

    Get the actual html code of the social icons using the Google Chromes Inspect element. I get yours, you can use it to replace the code above:

    ?>
    <ul class="noLightbox social_bookmarks icon_count_5"><li class="social_bookmarks_facebook social_icon_1"><a target="_blank" href="http://facebook.com/schiering" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></li><li class="social_bookmarks_twitter social_icon_2"><a target="_blank" href="http://twitter.com/ralf_schiering" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></li><li class="social_bookmarks_xing social_icon_3"><a target="_blank" href="https://www.xing.com/profiles/Ralf_Schiering" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></li><li class="social_bookmarks_linkedin social_icon_4"><a target="_blank" href="http://de.linkedin.com/in/ralfschiering" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></li><li class="social_bookmarks_rss social_icon_5"><a href="http://www.schiering.com/feed" aria-hidden="true" data-av_icon="" data-av_iconfont="entypo-fontello"></a></li></ul>
    <?php

    The social icons will now render properly on IE8.

    Regards,
    Ismael

    #173102

    Hello!

    Would you guys mind posting us the login data to your wordpress installations, as well as to your ftp server here? Before pressing the “submit” button make sure that you have checked the “Set as private reply”checkbox so the information is kept private and not visible to other forum users.

    I will then do some quick try and error tests and see if I can fix the issue :)

    Regards,
    Kriesi

    #173829

    Hi, just checking to see if this was looked into further?

    Kriesi, I’d rather not provide access to our server if avoidable – nothing personal, just a comfort thing. I hope your understand. Is there another option?

    Best,
    Jonathan

    #173968

    Hi!

    I have the same issue on IE8 in my Enfold installation locally and for the life of me can’t figure out a way to fix it. The temporary fix I gave you worked somehow. Have you tried the temporary fix above? Kriesi needs to do some testing on your site to fix the issue. You can check “Set as private reply”. You can also send the login details via email. You can email it to sighlence13[@]hotmail[dot]com. Include the word “Kriesi” on the subject. Add the link of this thread on your email. I will forward it to him and test your site as well.

    Cheers!
    Ismael

    #174406

    I haven’t tried yet, sorry it’s been a very busy week =)

    I have someone writing an article on our company and it’s getting published any day now, so I don’t want to mess with the site too much. And I won’t be able to provide access to my server unfortunately, as I’m sure you can understand. If an easier fix comes out in the meantime please let me know, otherwise I hope to have a chance to revisit soon.

    Best,
    Jonathan

    #174526

    Hi!

    We’ll let you know if we fix the problem. For the mean time you can try the above solution.

    Regards,
    Ismael

    #174692

    Thank you and thanks for understanding!

    Best,
    Jonathan

Viewing 19 posts - 1 through 19 (of 19 total)

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