Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 19, 2016 at 8:09 am #674572
    beatmedical

    Hi

    Since I installed SSL on the site, when I upload new images, they show as a dead link (e.g. https://beathealth.com.au/bigstock-pill-with-icons-of-human-anato-61896113-450×450/).

    Could you please let me know any fixes?

    Shaun

    August 20, 2016 at 7:18 am #674946
    Rikard

    Hi Shaun,

    It looks to giving a 404 error on that file, are you sure it exists? Please send us admin login details in private if you should have any further problems.

    Regards,
    Rikard

    August 24, 2016 at 2:17 am #676720
    beatmedical

    Hi Rikard, that’s the problem. When I try to upload, it doesn’t work. It says the file is there, but appears broken. I’ve added you as an admin.

    Thanks
    Shaun

    August 25, 2016 at 7:01 am #677364
    Rikard

    Hi,

    Ok, could you try updating to the latest version of the theme (3.7.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. You could also try to disable all plugins to see if one of them is causing a conflict.

    Best regards,
    Rikard

    September 6, 2016 at 9:44 am #682514
    beatmedical

    Ok thanks

    September 7, 2016 at 6:33 am #682981
    beatmedical

    Hi, I updated the theme manually (by the way, our auto-update isn’t working – perhaps it will now that I have updated the theme).

    Tested all of the plugins – still the same issue.

    It timed exactly with when we enabled SSL on the site.

    Any other ideas?

    September 8, 2016 at 6:22 am #683498
    Rikard

    Hi,

    Thanks for the feedback. is that the only file you are having problems with? If so I would deleting the file you uploaded and try to upload it again to see if that helps. I checked the front page of your site and I can’t see anything not loading there.

    Regards,
    Rikard

    September 8, 2016 at 6:25 am #683499
    beatmedical

    Hi Rikard, it happens with any new image I add. If you log in and try to add an image, you’ll see what happens.

    September 8, 2016 at 6:38 am #683508
    beatmedical

    Any files that were added before this issue appeared are displaying fine

    September 12, 2016 at 3:51 am #684855
    Ismael

    Hi!

    Is the media uploader working if you switch to a default theme? Please contact the plugin author for more info.

    Best regards,
    Ismael

    September 12, 2016 at 3:57 am #684857
    beatmedical

    No it does not work when I switch to the default theme. Must be something else then. Do you have any suggestions?

    September 13, 2016 at 7:15 am #685531
    Rikard

    Hi,

    It’s very difficult to say but if you say that this happened at the same time you installed your SSL, then my guess would be that it’s related to that, could you try contacting your hosting provider to see if they have any idea maybe?

    Best regards,
    Rikard

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