April 9, 2013 at 7:38 am #21931
Hi! I’ve just opened my web site and I have found an error with the stock counter (we installed the woocommerce pluging). My problem is that i am just starting and my stock is really small (from 1 up to 4 products). Before opening the web site i did tests, and it worked correctly. Now, when someone buys a product the stock counter does not go down, so products with 1 product in stock, do not go into out of stock when someone buys it. Yesterday, we did it manually, when paypal notified us there was a sell, we took out the product from the stock. I am sure you understand these is impossible for us, and i hope you could solve it as soon as possible.
Thanks in advancedApril 9, 2013 at 8:43 pm #113623
You’ll need to contact WooCommerce support as we aren’t able to offer support directly for WooCommerce related bugs.
From my own experience with client sites, make sure that you have product inventory being tracked from the Woocommerce Settings>Inventory and that each item has the proper stock and Track Inventory selected (it must be turned on for each product).
DevinApril 9, 2013 at 10:57 pm #113624
Thank you for your help. I’ve just seach for the Track Inventory button in Woocommerce Settings>Inventory, but i could not find it. Instead i had manage stock, which was selected, enable low stock notifications and enable out of stock notifications. Also we looked in the products, where you manage the inventory, but it seems everything is right! We are getting mad to find which is the problem. Do you knw something else we could do?
Where do we contact the WooCommerce support?
NataliaApril 10, 2013 at 10:51 am #113625
Did you try to deactivate all third party plugins/extensions? Maybe an extension conflicts with the latest version of WooCommerce. You can also try to contact the host – maybe they can provide a php error log.
You can contact the WooCommerce support staff here: http://www.woothemes.com/support/
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