Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1133572
    Jophiel Silvestrone
    Guest

    Not able to get into the support. Please help me with this

    Invoice IVIP33964254

    Just purchased the 6 month support for Enfold from ThemeForest, but unable to login to the site to ask question.

    #1133675

    Hi,

    Thanks for contacting us!

    You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and then start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post

    If you have already registered, please post your purchase code here privately so we can reset your forum account :)

    Best regards,
    Yigit

    #1134123
    Jophiel Silvestrone
    Guest

    bd39eb48-ba47-4961-ab5a-6f3aaa4d5a90
    I dont know if this is the new one because it looks like the old one, but I did renew. Your system does not work right

    #1134125
    Jophiel Silvestrone
    Guest

    Please help me get this figured out. There is a request to cancel the support in now that we will need to follow through with if you cannot help me

    #1134224

    Hi,

    We have reset your forum account. Please find credentials in private content field below.

    After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

    Best regards,
    Yigit

    #1134450

    Ok thanks for this. I thought I was purchasing support from you guys the developer, not just access to a forum of other users?

    #1134464

    Hi,

    We provide support to our users through our support forum.
    You can start new threads with your questions here – https://kriesi.at/support/forum/enfold/#new-post and we will provide you support :)

    Best regards,
    Yigit

Viewing 7 posts - 1 through 7 (of 7 total)
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