Viewing 14 posts - 1 through 14 (of 14 total)
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  • #354258

    Hi,
    I would like to create a technical support on my enfold powered website, and I really like yours.
    Could you tell me how it is powered and how can I setup something like this simply?

    Best regards,

    #354443

    Hey Ship-ST!

    We recommend the bbPress plugin, https://bbpress.org/. It’s what we use here but with some customization.

    Let us know if you have any other questions.

    Cheers!
    Elliott

    • This reply was modified 9 years, 4 months ago by Elliott.
    #1356727

    Hi Kriesi Team,

    we have a mega menu on our website (desktop version) but the menu is not available on mobile.
    What can we do?

    Thanks for your support.
    BR
    Thilo

    #1356803

    Hi Thilo,

    Thanks for providing the link to your site.
    The mega-menu only shows up on desktop however it will be changed to burger menu on mobile.
    I do see the burger menu on your site and it’s working properly, is there any issue when viewed on your end?

    Best regards,
    Nikko

    #1356811

    Hi Nikko,

    thanks for your reply.

    menu Desktop
    ——————
    – SAP Digital Platform
    – Support
    – Success Stories
    – Company
    – English

    and in the SAP Digital Platform menu the subitems
    – Communication via mail
    – Send and receive email
    – Archiving
    – Receive ▶ Outlook to SAP
    – Exchange Connector

    menu Mobile
    ——————
    – SAP Digital Platform
    – Support
    – Success Stories
    – Company
    – English

    … no subitems

    We would like to see the subitems on mobile as well.

    Thanks for your help.

    BR
    Thilo

    #1356818

    Hi Thilo,

    Thanks for pointing it out however I can’t seem to replicate the issue on my end, our demo which uses a mega-menu does not show the same issue as well: https://kriesi.at/themes/enfold-2017/
    Can you try to create a staging site? so we can try to check further on the issue.
    Also, please create a separate thread and give us temporary admin login (for the staging site) and post it privately.
    You’ll need to create a separate thread since the thread creator will see the posts written in private content.

    Best regards,
    Nikko

    #1356830

    See private content

    #1356840

    Hi Thilo,

    I tried to login and it seems to work but then this appears in wp-admin page:
    Sie sind leider nicht berechtigt, auf diese Seite zuzugreifen.
    translation in english:
    Unfortunately, you do not have permission to access this page.
    Please check.

    Best regards,
    Nikko

    #1356844

    Sorry, now it should work

    #1356872

    Hi Thilo,

    Thanks for giving us admin access.
    I tried to use Health Check & Troubleshooting plugin however it seems to deactivate as soon as I try to switch themes.
    I don’t want to try to disable plugins and switch plugins on a live site that might have some visitors on it.
    Can you setup a staging site for us instead?

    Best regards,
    Nikko

    #1356934

    See private content

    #1357028

    Hi Thilo,

    Thanks for providing us with a staging site.
    The reason it was not showing on mobile is that the column titles are empty, I apologize I did not recognize it right away.
    The only way to show it on mobile is to use a different menu on mobile, this can be set in Enfold > Main Menu > Alternate Menu For Mobile and select a different menu.
    The mobile menu needs to be a duplicate of the main menu and change those empty column titles from – to any title of your choice, on your site I just set the title to Column 1, Column 2, etc.
    You can check the german version of your site, and I was able to duplicate the main menu using this plugin: Duplicate Menu (by Jonathan Christopher)
    You will need to set a different mobile menu for different languages.
    I hope this helps.

    Best regards,
    Nikko

    #1357202

    Hi Nikko,
    thanks a lot for your analysis.
    We decided to maintain the column titles and now everything seems to be fine in production http://www.munich-enterprise.com!
    5 star support to you and your team!
    Thanks for your help!
    BR,
    Thilo

    #1357238

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Support’ is closed to new replies.