Viewing 13 posts - 1 through 13 (of 13 total)
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  • #442748

    Hi there, Since I started using the Advanced Editor for new posts, the full content of the post that used to be sent to the email of those subscribed, now has shortcode and the first line of the content only, and I’m having trouble identifying the source of the issue and how to rectify.
    Below is the shortcode its sends, which is strange because I can’t find this anywhere in the post.

    [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' scroll_down='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern=''] [av_textblock size='' font_color='' color='']

    I appreciate your help here. Thanks, Evan

    #443652

    Hi!

    What tool are you using to send the posts to your subscribers?

    Best regards,
    Josue

    #443983

    I didn’t set up anything special or specific to do this, so I would imagine it’s just the stock wordpress follower email.

    #444140

    Hi,

    We’d need to know that in order to fix this issue, can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #444187
    This reply has been marked as private.
    #444190
    This reply has been marked as private.
    #444574

    I see, you’re using Jetpack Suscriptions module, try the following:
    https://wordpress.org/support/topic/jetpack-subscription-when-new-post-should-send-just-snippet-not-entire-post

    Cheers!
    Josue

    #444631

    Thanks Josue… I’m still not sure what do do after reading this article. Hoping you can provide a more specific directive to rectify the issue if possible? Much appreciated.

    #444689

    Hi!

    When creating a new Post set a summary of it in the Excerpt field – http://a.pomf.se/msaucs.png

    Regards,
    Josue

    #444691

    got it. Thanks a million Josue!

    #444715

    You’re welcome, it’s worth mentioning though, that i have not tested this, i’m just suggesting what the Jetpack team recommends, please let us know if this works the time you publish a new Post.

    Regards,
    Josue

    #444720

    This works. If you add content in the excerpt section of the post, it will override the main content section and email coherent text without the shortcode. Thanks again :-)

    #444723

    Good to know, thanks :)

    Regards,
    Josue

Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Switching to advanced editor from default editor breaks subscription email’ is closed to new replies.