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  • #20679

    My Brightbox Template Builder doesn’t work.

    I can add new template but I can not add (edit) elements in existing template. Could you help me?

    #108643

    Please try to deactivate all third party plugins – maybe one causes a js error conflict on the admin page. If this doesn’t solve the issue please update your theme to version 1.5 (you’re using version 1.3 at the moment).

    #108644

    Hi,

    Now theme is updated (1.5) and all plugins are deactivated but slider and Template Builder doesn’t work.

    http://suder.nazwa.pl/brightbox_js_error.jpg

    #108645

    Hey!

    Please create me a wordpress admin account and send me the login data to: (Email address hidden if logged out) – I’ll look into it.

    Regards,

    Peter

    #108646

    from Dude,

    may be useful for other users

    1) You can try to deactivate all third party plugins – maybe one causes the issue.

    2) If this doesn’t help try to reset the theme options – this will solve the issue if it’s caused by a database error.

    3) If this still doesn’t solve the problem try to re-upload ALL theme files and use the latest theme version (you can download the latest theme update from themeforest.net).

Viewing 5 posts - 1 through 5 (of 5 total)

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