My Brightbox Template Builder doesn’t work.
I can add new template but I can not add (edit) elements in existing template. Could you help me?
Please try to deactivate all third party plugins – maybe one causes a js error conflict on the admin page. If this doesn’t solve the issue please update your theme to version 1.5 (you’re using version 1.3 at the moment).
Now theme is updated (1.5) and all plugins are deactivated but slider and Template Builder doesn’t work.
Please create me a wordpress admin account and send me the login data to: (Email address hidden if logged out) – I’ll look into it.
may be useful for other users
1) You can try to deactivate all third party plugins – maybe one causes the issue.
2) If this doesn’t help try to reset the theme options – this will solve the issue if it’s caused by a database error.
3) If this still doesn’t solve the problem try to re-upload ALL theme files and use the latest theme version (you can download the latest theme update from themeforest.net).
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