Template Builder Unresponsive - Propulsion « Support Forum | Kriesi.at

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Template Builder Unresponsive - Propulsion

5 posts from 3 voices

Started 6 months ago by PearlsIntl
Latest reply from PearlsIntl
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PearlsIntl
Member

Hi there,

I did quite a bit of searching and didn't find an identical problem. My issue is that when I open the template builder, the page becomes totally unresponsive (I'm working in Safari and using a child theme). No scrolling, clicking, anything. Everything else works just fine, pages are appearing as they should, etc. The whole Wordpress dashboard is AOK except for the Template Builder.

Thanks for any help you can provide!

(I saw another thread with a vaguely related issue that said it may be a plugin conflict, so deactivated plugin culprits with no luck.)

Posted 6 months ago #
Ismael
Moderator

Hi,

Try to download the theme again then setup a fresh WordPress installation.

Regards,
Ismael

Posted 6 months ago #
PearlsIntl
Member

Will this cause me to lose all of my customization? I have built an entire site, so I don't want to risk losing it. URL: http://www.pearlsinternational.com

Posted 6 months ago #
Nick
Moderator

Hi,

Yes. However you can easily remember what you did, on windows you should use winmerge.com and on apple/linux there are similiar apps. I made a short video before about it before just put it up. https://docs.google.com/open?id=0B8hqGBMSfHtKcnh4Rjl4ejd0a00 just please make video full screen or .. won't see much..

Thanks,

Nick

Posted 6 months ago #
PearlsIntl
Member

This problem miraculously fixed itself a couple of days ago. I wish I knew why, but I suspect that the culprit may have been a plugin that needed updating. I did a bunch of updates last week, but didn't check the template builder until a few days later.

Posted 2 months ago #