Viewing 18 posts - 1 through 18 (of 18 total)
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  • December 19, 2016 at 1:36 pm #725999
    simonac

    The Text Block element is not working on one of my pages. All Updates are done.

    The other Elements work. Plugins do not seem to be the problem.

    Could you please take a look at it in the backend. I can not work anymore on that page.

    Thanks Simon

    December 20, 2016 at 6:33 am #726419
    Rikard

    Hey simonac,

    I got the an error message when trying to log, please see private.

    Best regards,
    Rikard

    December 20, 2016 at 1:16 pm #726535
    simonac

    Here is correct

    December 21, 2016 at 6:13 am #726904
    Rikard

    Hi,

    Thanks for that but I’m still getting the same error message unfortunately. Please see private content.

    Best regards,
    Rikard

    December 21, 2016 at 9:02 am #726951
    simonac

    Now it should work.

    December 22, 2016 at 5:49 am #727387
    Rikard

    Hi,

    Thanks, I got in now. On what page are you having your problem?

    Best regards,
    Rikard

    December 22, 2016 at 10:24 am #727468
    simonac

    The problem appears on every page or post where i want to add a text block element.

    December 23, 2016 at 6:31 am #727822
    Rikard

    Hi,

    Ok, thanks for the feedback. I created a test page (URL in private) and it’s behaving as expected. Could you point out a specific page where we can see the error please?

    Best regards,
    Rikard

    December 23, 2016 at 10:54 am #727869
    simonac

    Ok, i now tested in Chrome and there it works.

    But on Firefox (Vers. 50.1.0 on my Laptop) and on two other Laptops on Firefox it does not work.

    I do not have this problem with other enfold installations with Firefox.

    So this problem only occurs on this website and only with firefox. It worked as normal a few days ago and i did not install any new plugins.

    The Problem is that i can not write anything in the text element editor. There is just a white page. Not in the visual nor i the text field.

    View post on imgur.com

    Any idea what causes this and or what to do?

    • This reply was modified 7 years, 3 months ago by simonac.
    December 23, 2016 at 11:42 am #727880
    Yigit

    Hi!

    You are currently using an older version of the theme (3.8). Please update Enfold to the latest version 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Regards,
    Yigit

    December 23, 2016 at 1:15 pm #727911
    simonac

    Theme is the latest Version as you see in Enfold menu:

    Theme Updates
    No Updates available. You are running the latest version! (3.8.4)

    Where do you see that i have an older Version?

    Debugging Info for Theme support:

    Theme: Enfold
    Version: 3.8.4
    Installed: enfold
    AviaFramework Version: 4.6
    AviaBuilder Version: 0.9.4
    – – – – – – – – – – –
    ChildTheme: Enfold Child
    ChildTheme Version: 1.0
    ChildTheme Installed: enfold

    December 23, 2016 at 1:22 pm #727915
    Yigit

    Hi!

    Login credentials are not working for me so i checked in source code. Please see private content field below

    Regards,
    Yigit

    December 23, 2016 at 1:55 pm #727926
    simonac

    i checked source code as well.see above

    December 23, 2016 at 2:31 pm #727940
    Yigit

    Hi!

    It was cache related. I re-activated Total Cache plugin and flushed cache and it works fine for me now. Please flush browser cache and review your website

    Regards,
    Yigit

    December 23, 2016 at 5:11 pm #727994
    simonac

    I am sorry but this does not work on my end. ( Tried on different laptops.)

    When i logged in, the total cache was deactivated.I then did what you wrote without success. Could you please try again and let the total cache plugin activated.SO i just have to flush browser cache.

    Thanks

    December 23, 2016 at 5:28 pm #727999
    Yigit

    Hey!

    Total cache activated and still does load fine on my end. It does on Rikard’s end as well therefore this is definitely a caching related issue.
    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    Also, please try logging in with the logins you provided for us and check if that makes a difference on your end.

    Regards,
    Yigit

    December 23, 2016 at 6:04 pm #728013
    simonac

    It does not work for me. I flushed x times.

    Sure you tested with Firefox? The screenshot you posted looks like Chrome.

    The problem only occurs on Firefox.

    December 23, 2016 at 6:13 pm #728015
    Yigit

    Hi!

    Please see screenshot in private content field.

    Regards,
    Yigit

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