Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • March 18, 2017 at 6:00 am #762823
    shanicekong

    Hi, I purchased the first Enfold license last month, everything works perfectly. However, after i bought the second license this month, i have issues when i add a text block, the text is transparent. I can’t see it to edit properly. Please help

    March 19, 2017 at 11:31 am #763173
    shanicekong

    Hi, login details enclosed. Please take a look

    March 19, 2017 at 2:56 pm #763207
    Basilis

    Hi!

    Thank you for contacting us.
    I do not think that buying the second license has anything to do with the text not working.

    You have provided us backend details, but what is your web site URL?

    Thank you

    Regards,
    Basilis

    March 19, 2017 at 4:28 pm #763227
    shanicekong

    HI Basilis,

    What i meant was the first one worked just fine but i don’t understand why am i having problems with the second license as i’m doing in on the same computer. Website enclosed.

    March 21, 2017 at 3:57 am #763951
    shanicekong

    Hi,

    I’m still waiting for a reply on my problem

    Thanks,
    Shanice

    March 21, 2017 at 5:20 pm #764262
    Victoria

    Hi shanicekong,

    Looks like some Javascript errors are interfering.

    Here is a screen shot.
    The text editor itself is not loading properly.
    Also a lot of files are missing for LayerSlider.
    http://imgur.com/a/faIdo
    You might want to check the files on the server.

    Best regards,
    Victoria

    March 22, 2017 at 3:35 am #764505
    shanicekong

    Hi Victoria,

    This is just too technical for me. How do I just reset everything and start fresh? i’ve just started building the site, not much information yet. Thanks!

    March 22, 2017 at 4:57 am #764519
    John Torvik

    Hi,

    You can use this plugin https://wordpress.org/plugins/wordpress-reset/ to reset all database and after it, you`ll start fresh.

    Best regards,
    John Torvik

    March 22, 2017 at 6:49 am #764593
    shanicekong

    Hi John,

    I’ve done a reset but the text block still shows no text :(

    March 22, 2017 at 3:02 pm #764804
    Rikard

    Hi,

    There is a file not being loaded on your installation. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    If that is too technical for you then you could try to simply delete the theme, and upload a fresh copy from your Themeforest account.

    Best regards,
    Rikard

    March 22, 2017 at 6:26 pm #764965
    shanicekong

    Hi Rikard,

    i’ve downloaded the wp installable files and replaced the files at the exiting enfold folder in ftp and it works! Thank you so much for the help. Appreciate it!

    March 23, 2017 at 11:50 am #765340
    Nikko

    Hi,

    Glad we could help! Thank you for using Enfold :)

    Best regards,
    Nikko

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