theme options not working wasted my time and money

10 posts from 2 voices

• Started 1 year ago by golnaz74
• Latest reply from Devin
• This topic is resolved

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1. 

   golnaz74
   Member

   my theme options does not work and missing some stuff I have un installed and re installed the angular theme and plug in several times nothing works how can I get my money back and I am not very happy with your support witch is no support

   Posted 1 year ago #
2. 

   Devin
   Moderator

   Hi Golnaz74,

   I'm very sorry you are unhappy with the theme and the support provided. You can always request a refund through Themeforest where the purchase was made.

   If you are having specific issues, we can try and assist as best we can. Can you provide a little bit more information on what settings are not working correctly?

   Posted 1 year ago #
3. 

   golnaz74
   Member

   Hi Devin Thank you for the quick response, I guess my theme options does not load up completly I do not have access to any of those setting in the user manual. like page colors and bakground as well as portfolio number of rows and rest of settings.
   from the theme option menue I try to acess styling, portfolio and so on, but nothing happens I am in the same page and can not change any thing and do not have access to alot of settings I believe. removed every thing and istalled the angular theme and added bbs plug in nothing happens. please help

   Posted 1 year ago #
4. 

   golnaz74
   Member

   is there any ways to send you an snap shot of my screen.

   Posted 1 year ago #
5. 

   Devin
   Moderator

   Do you have your site available online yet? If so, can you create and send the details for an admin level account to DevinVinson(at)gmail.com.

   I'll try and see if I can figure out whats going on with your installation.

   Posted 1 year ago #
6. 

   golnaz74
   Member

   earlier today I was getting this massage do you think this might be the problem
   Your active theme does not include bbPress template files. Your forums are using the default styling included with bbPress

   Posted 1 year ago #
7. 

   golnaz74
   Member

   thank you I just sent you the info :) great support

   Posted 1 year ago #
8. 

   Devin
   Moderator

   Hey Golnaz74,

   I logged in and everything looks completely normal. Were there any quick tweaks you made to your server settings or anything like that. It appears to be completely working without issue as far as I can tell.

   What browser are you using to view the Wordpress backend?

   Posted 1 year ago #
9. 

   golnaz74
   Member

   i was using internet explorer i installed googlr chrome and every thing working now thank you so much. I can not believe that all this time the problem was my browser
   thanks again you can not believe how happy I am.

   Posted 1 year ago #
10. 

    Devin
    Moderator

    No worries! Let us know if you run into any issues while adding content and creating your new site :)

    Posted 1 year ago #

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