Viewing 15 posts - 1 through 15 (of 15 total)
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  • #434659

    Hi

    So i decided to update the theme by ftp and overwrite the “enfold” folder inside themes,
    didn´t work ! this is not the first time, the last time your support made the update !

    so i was frustated and decided to try new approach
    i decided to delete enfold folder and copy the new one but the theme got all mess up !!
    now i can´t figure how to resolve the problem,

    before the update i use the duplicator plug in and made a new zip
    but in this hosting company this process never work (gives an database error in the end of process )

    So now i have the site down !
    Can you help ?

    i will post WP and cpannel log ins in private content…

    • This topic was modified 8 years, 11 months ago by ProAnts.
    #435034

    Hey ProAnts!

    Thank you for using Enfold.

    Unfortunately, we won’t be able to help if the site is down. Please contact your hosting provider to restore the site back to a point when it is still working. Refer to this link for a more detailed explanation of updating the theme: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Ismael

    #435055

    The site\server is not down what i wanted to say was that the site can’t be used by our clients because of this…

    Ty
    Alex

    #435280

    anyone ?

    #435281

    Hi!

    Can you please upload the latest version of enfod.zip to your server and tell us where so we can try the update the theme for you again? :)

    Regards,
    Yigit

    #435296

    Ok, it ´s done…zip in public html main folder.

    but i think something is wrong ! i also lost “enfold” option theme on WP dashboard !

    ty
    Alex

    • This reply was modified 8 years, 11 months ago by ProAnts.
    #435775

    Hey!

    I’m not sure if the login details were working before but I can’t login now, could you check please?

    Best regards,
    Rikard

    #435883
    This reply has been marked as private.
    #435994

    Hey!

    The Enfold theme is deactivated when I checked the dashboard. We enabled it back: http://plasticar.pt/wp-admin/admin.php?avia_welcome=true&page=avia

    Please update the theme to 3.1.3.

    Best regards,
    Ismael

    #435997

    Hi Ismael, thank you

    But the site still have problems, if you remove the index.html (i upload it because i wanted to hide the main index)
    you can see that tables and other objects are not show correctly.

    ty
    Alex

    #436006

    Hey!

    I have updated the theme for you. Please review your website now

    Regards,
    Yigit

    #436016

    Hy

    Tks

    can you explain to me why is missing so many photos !

    #436022

    Hey!

    You are welcome. It seems like it is caused by special characters you use in your file names – http://i.imgur.com/fNXtqyL.png
    Please change file names and use only English letters and re-upload your images.

    Best regards,
    Yigit

    #436025

    ok thank you

    #436027

    Hey!

    You are welcome, glad we could help! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Theme Update Problems (kinda urgent)’ is closed to new replies.