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  • #704224

    Hi,

    since the older topic has been closed – https://kriesi.at/support/topic/theme-update-to-version-3-8-error/ – I’m following up with a new one. I’ve purchased a new license of Enfold on ThemeForest, but I can’t find a way to update the theme anyway. I’ve generated a new Themeforest API key, but I’m not allowed the theme anyway. Please help.

    Thanks,
    Milan

    #704275

    Hey Milan!

    Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    #704306

    Will I have to keep updating the theme via FTP every time? It’s not very convenient. I’d rather purchase the theme with a different account if you could refund me (if there isn’t another way)

    #704313

    Hi,

    You should update the theme via FTP just this once. Then auto updater should work fine.

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    #704318

    I was able to auto update the theme before. The issue appeared when I copied the website to a local Australian domain and there were two different domains for one license key. So I purchased another license, generated a new API key and updated it.

    #704321

    The issue is with downloading the theme from AWS, not with updating the theme on the server.

    #704322

    Hey!

    Great! Glad you figured it out! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

    #704335

    I didn’t figure it out. This has been the issue from the very beginning. The update has started, but the download from Amazon wasn’t allowed. Check this topic – https://kriesi.at/support/topic/theme-update-to-version-3-8-error/ – to see the error message (it’s private for moderators)

    #704344

    Hey!

    That is usually a temporary hiccup that should be fixed once when you update the theme manually. If you would like us to update the theme for you, please post FTP logins and WP admin logins here privately.

    Regards,
    Yigit

    #704421

    I’ll have my team help me with it and reach out if it didn’t help. Pls don’t close the topic for now. I’ll let you know how it went.

    Thanks

    #704429

    Hi!

    Alright. We will keep the thread open and it will be on hold until you reply :)

    Regards,
    Yigit

    #725438

    It took some time until I did it, but this didn’t help.

    #725441

    Hey!

    In the meantime, we have released Enfold 3.8.4. Can you please update the theme once again – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Regards,
    Yigit

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